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Charter Oak

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 74 Google reviews · How we rank ›

4.0(74) 71 composite score See reviews on Google ✓ Google-verified
Townhome-Style Apartment Communities
Charter Oak
Location
Euless
Service
Townhome-Style Apartment Communities
Reviews
74
Ranking
#92 in Townhome-Style Apartment Communities
Best for
Long-term renters and families prioritizing responsive management and quiet, well-maintained communities

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.

The real story

Charter Oak residents experience consistent, hands-on management that feels genuinely invested in their satisfaction. Staff members including Shannon, Dena, and Israel stand out for responsiveness, humor, and problem-solving that goes beyond routine: maintenance arrives quickly for requests, and management handles lease paperwork and questions with patience and care.

The property itself delivers quiet, clean townhomes and apartments in a family-oriented setting near shopping and highways. Sound insulation is a known limitation for some units, and one resident reported unwanted referral calls from other complexes. Despite these edges, long-term tenants renew repeatedly, citing the staff and maintenance culture as reasons they stay.

Praised for
  • professional and patient staff
  • quiet community with good maintenance
  • helpful leasing team (especially Shannon)
  • responsive maintenance crew
  • family-friendly feel
  • well-maintained grounds
  • convenient location near stores and highway
Watch-outs
  • thin walls and noise from neighbors
  • unsolicited referrals to other complexes
responsive-managementfriendly-staffwell-maintained-groundsquiet-communityclean-facilities
Best for: Long-term renters and families prioritizing responsive management and quiet, well-maintained communities
Think twice if: Sound isolation varies by unit; some residents report noise from neighbors and thin walls

Where it delivers

  • Staff known for exceptional customer service and responsiveness
  • quiet community culture with long-term residents
  • quick maintenance response and skilled maintenance crew
  • convenient location near shopping and airport access

What to ask before signing

  • Shannon praised as leasing agent for professionalism, humor, and responsiveness throughout lease process
  • Dena recognized as manager with focus on community standards
  • Israel (maintenance) responded to emergency within 2 hours; known for going beyond routine repairs
  • Maintenance staff handle requests quickly and skillfully
  • Long-term residents (8-15 years) commonly renew leases

How residents rate the community

Townhome-Style Apartment Communities
Spacious, renovated units with amenities like fireplaces and in-unit laundry; sound insulation noted as thin in some cases

Measured against the market

  • Rated 4 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 34% of the businesses in this directory.

What renters keep saying

helpful staffquiet communityquiet areafamily feelwelcoming staffmaintenance requestsconvenient grocery storeleasecustomer carepatient staff

How we got this number

How We Rank
Star rating 32
Review volume 81
Review recency 100
Review sentiment 74
Profile completeness 100
Verification 30

Ratings pulled apart

5
48
4
6
3
4
2
2
1
14

Get in touch

Address
105 E Harwood Rd, Euless, TX 76039
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_basketball_courthas_business_centerhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenance

Last verified 2026-08-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
Closed
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
1 bedroom apartments2 bedroom apartmentsTownhomesPet friendly housingADT smart home technologySports courtDog parkSwimming pool

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

Common questions

How quickly does maintenance respond to requests?
Residents report quick turnaround; the maintenance team responded to an emergency within 2 hours and routinely handle requests promptly.
What amenities are available?
The property includes a dog park, swimming pool, fitness center, basketball court, and business center. Units include in-unit washer/dryer options.
Is this community pet-friendly?
Yes. The business lists pet-friendly housing and operates a dog park on-site.

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Last updated 2026-08-23