Long-term residents describe a complex deteriorating under management transitions, plagued by persistent water leaks that trigger unexplained shutoffs, roach infestations, and water damage that management either ignores or charges tenants to absorb. Move-in staff can be personable and maintenance responsive in emergencies, but this goodwill erodes once you are settled: emails go unanswered, phone lines route to an AI system that mishandles requests, invoices balloon, and tenants report staff become hostile when lease renewal approaches or when seeking accountability for repairs.
Recent shift: Yes. Staff tone reportedly shifted hostile toward tenants nearing lease end or requesting accountability. Management turnover (twice in two years) has correlated with service decline and communication collapse, per multiple reviewers.
Last verified 2026-07-24
As listed on Google.
Credentials claimed:Equal Opportunity Housing, Handicap Friendly
As published by the business on its own website; not independently verified.
Recent visitors find the grounds peaceful and staff welcoming, though one long-standing complaint from a decade ago raises serious flags about management professionalism, resident safety, and arbitrary rule changes. Current experience may differ.
Most residents report serious pest problems, excessive charges for services not rendered, and slow maintenance despite paying premium rent. Leasing staff like Jocelyn earn consistent praise for professionalism, but management fails to act on core habitability issues: rats, roaches, water leaks, and foundation problems go unresolved. Move-in conditions are often unfinished (no electricity, dirty units). Towing happens frequently at 2-4 a.m., and residents feel unwelcome despite paying on time. The $99 move-in special masks a practice of charging for everything afterward. One tenant paid $300 in water fees for a one-bedroom; another incurred $774 in towing fees in one week. Management has also made billing errors that harmed former residents' credit scores, and background checks appear inconsistent. The pool and gym exist but equipment breaks frequently.
Many residents praise Yessenia Sanchez and Arthur for attentive, friendly leasing support and highlight clean units and a nice pool area. However, serious gaps emerge once tenants move in: management fails to answer phones consistently, weekend pool parties with 60+ people shake windows despite complaints, unauthorized gate access leads to after-hours gatherings, and valet trash service goes unpaid yet undone. Applicants report month-long communication blackouts after paying application fees, with no callbacks or emails. Parking issues include wrongful tows despite registration, and some reviewers mention unaddressed concerns about roaches and drug activity. The complex excels at first impressions but struggles with follow-through and resident quality-of-life issues.
Last updated 2026-07-24
