The Brittany Apartments
Residents report a sharp divide: staff like Nana, DeLa, and Asia earn genuine praise for warmth and professionalism in the office, but infrastructure problems dominate the experience. Water outages, heating failures, and plumbing issues recur monthly, with maintenance taking days or weeks to respond and often lacking parts. Residents face bills over $300 for utilities tied to building failures they do not control, unclear pest control service, and an AI phone system that frustrates callers trying to reach management. One long-term resident escaped after rates jumped from $1,200 to $1,600 monthly. The office team's attentiveness stands out starkly against neglected grounds (trash, unmaintained trees, acorns on walkways) and unresolved maintenance backlogs. Reviewers note a pattern of management turnover and promise a shift toward better conditions, but repeated failures across water systems, parking enforcement, and pest response persist. Walking in to speak face-to-face with staff appears more effective than calling or using the digital channels.
