Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.
Staff at Grapevine TwentyFour 99 consistently earn praise for speed and warmth, particularly the leasing team (Keesha, Isaiah) and maintenance crew (Mike, Michael, Karim). Residents report maintenance requests handled same-day or next-day, well-kept grounds, gated security, and community events that make tenants feel valued rather than overlooked.
Beyond the excellent service mindset, common friction points emerge: free parking is scarce, paid options are the norm, and one resident experienced unexpected vehicle towing. Earlier maintenance complaints (door, plumbing, AC/heating) were resolved, but the pattern suggests ongoing attention may be needed. Greystar management is cited favorably by long-term residents.
Last verified 2026-08-23
As listed on Google.
As published by the business on its own website; not independently verified.
Most residents praise the maintenance team for fast, professional service and enjoy the apartment finishes, pool, gym, and walkable location near Grapevine Mills Mall. A few reports of incomplete pest control requests and roach problems stand out, though these appear less common than the consistent positive feedback about staff responsiveness and living experience.
Dog owners consistently report strong amenities and attentive maintenance crews. Yet the leasing office creates frustration: long repair delays (pools closed six months with minimal compensation), unresolved flooding, broken entrance gates, and staff who feel dismissive rather than helpful to current residents. Staff stars like Naba, Tyler, Mireya, and Cortland earn individual praise for warmth and follow-through during move-in. The dog park (18,000 sq ft), no breed limits, and doggy daycare draw families. But review patterns show unit quality varies widely, and management communication on timelines and accountability remains a sore point.
Most residents describe a peaceful, well-maintained community where staff know them by name and maintenance responds within days. Grounds are consistently manicured, community events draw good turnout, and the walking trail to Grapevine Mills appeals to many who stay multiple years. A persistent complaint emerges from top-floor units: electricity bills regularly exceed $200-$500 monthly due to poor insulation and AC deficiencies. While staff and maintenance earn praise for responsiveness elsewhere, these energy issues have gone unresolved for some residents, and lease notice terms caused confusion on move-out.
Last updated 2026-08-23
