Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.
A newly built complex with genuinely attentive leasing staff on good days (Xavier and Kyla draw repeated praise), but applicants report weeks of silence, conflicting information, and unclear policies on income restrictions. Residents praise the apartments themselves and gated community feel, yet complain of surveillance-style inspections and restrictive rules on minor things like trash timing. The experience pivots sharply on which staff member you reach-and whether you reach anyone at all.
Last verified 2026-08-23
As listed on Google.
As published by the business on its own website; not independently verified.
Most residents report strong satisfaction with staff responsiveness and property upkeep. Named staff like Stephanie and maintenance team members (Ramiro, Carlos) earn consistent praise for professionalism and care. However, some residents cite hallway cleanliness, pest problems, noise transmission, and past communication breakdowns with leasing as persistent concerns.
Five-star reviews praise staff by name (Becky, Beverly) and report pleasant stays; longer residents recall good years before 2023. One-star reviews detail years of ignored maintenance requests, unresolved plumbing failures, pest infestations they were charged to treat, mystery cable billing, and management that avoids accountability. Some five-star reviewers acknowledge the mixed picture but credit staff effort for improvements. The gap mirrors the rating spread itself: enthusiastic five-stars versus deeply frustrated long-term tenants who report management declining since late 2023, inconsistent maintenance response, and charges for repairs typically the landlord's duty. Responsiveness varies dramatically by staff member.
The Dylan delivers a modern, well-maintained community with responsive staff and a convenient location near shops and restaurants. Hidden costs pile up quickly: residents report base rents of $1,200-$1,600 plus $25-$125 monthly add-ons for parking, trash, and pets, and towing fees exceed $300 if you park without a reserved spot after 9 pm.
Last updated 2026-08-23
