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Mason + Mill

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 129 Google reviews · How we rank ›

4.4(129) 72 composite score See reviews on Google ✓ Google-verified
Townhome-Style Apartment Communities
Mason + Mill
Location
Mansfield
Service
Townhome-Style Apartment Communities
Reviews
129
Ranking
#86 in Townhome-Style Apartment Communities
Best for
Short-term renters and residents who prioritize responsive maintenance and upscale finishes over flawless management communication.

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.

The real story

Living here often means quick maintenance response, modern finishes, and a quiet vibe-residents praise Andrew's prompt work and staff like Christina and Mia for their warmth. Management communication fails residents repeatedly: security deposits mishandled for months, vehicles towed on a single junk-folder email, rent billing errors unresolved, and building problems (broken elevators, roach sightings, filthy stairwells) left unfixed or downplayed.

Newer management brought friendlier energy but hasn't fixed deeper issues. Hallway cleanliness has slipped. Parking policies change without clear notice. At near-$2,400/month, residents expect consistent care and accountability that doesn't always show up when things go wrong.

Praised for
  • responsive maintenance (Andrew praised repeatedly)
  • welcoming leasing staff (Christina, Mia)
  • modern amenities and property appearance
  • quiet, peaceful community and friendly residents
Watch-outs
  • administrative errors and poor communication from management
  • vehicle towing without adequate notice
  • inconsistent building maintenance and cleanliness
  • elevator outages and pest issues
responsive-managementpoor-communicationfriendly-staffclean-facilitiesslow-maintenancepest-problemssecure-parkingoutdated-units
Best for: Short-term renters and residents who prioritize responsive maintenance and upscale finishes over flawless management communication.
Think twice if: You move frequently or rely on email communication: parking policies change with minimal warning, and billing errors take months to resolve even after repeated follow-up.

Where it delivers

  • Fast maintenance response from dedicated technician Andrew
  • modern finishes and resort-style pool and fitness amenities
  • welcoming leasing team
  • quiet, well-maintained grounds in peak periods

What to ask before signing

  • Andrew handles maintenance requests; tenants report 10-15 minute response times
  • Christina and Mia named as welcoming leasing staff
  • short-term leases offered (uncommon for upscale apartments)
  • elevator in Building 4 out of service for extended periods
  • stairwells report cleanliness problems; pest control visits required for some units
  • vehicle re-registration policy requires email confirmation; single missed email led to towing at $300+
  • security deposits subject to repeated administrative errors and management non-response

How residents rate the community

Townhome-Style Apartment Communities
Modern finishes and in-unit amenities praised; responsive maintenance a standout, but management errors on billing and lease terms undermine confidence.

Measured against the market

  • Rated 4.4 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 51% of the businesses in this directory.

What renters keep saying

welcoming staffspacious apartmentsnoise from neighborsfloor plansfriendly tenantsnew managementmodernmaintenance staffcommon area detailsbeautiful property

How we got this number

How We Rank
Star rating 55
Review volume 92
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
104
4
2
3
5
2
2
1
16

Get in touch

Address
2000 Nahvi Rd, Mansfield, TX 76063
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_elevatorhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenance

Last verified 2026-08-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Studio, 1 & 2 bedroom apartmentsSmart home technologyFront-loading washers and dryers in all homesStainless steel and energy efficient appliancesWalk-in closets with custom shelvingBuilt-in wine rackBuilt-in deskLuxe shower with built-in spa seat and rain shower head

As published by the business on its own website; not independently verified.

Common questions

How fast does maintenance respond?
Tenants report Andrew typically arrives within 10-15 minutes of submitting a request.
Do you offer short-term leases?
Yes; their website and reviews note short-term leases are available, which is uncommon for upscale apartments.
What happens if I miss a vehicle re-registration deadline?
The complex will tow your car. Notification comes by email; one resident's email ended up in spam and his car was towed for $300+. The complex did not call or leave a door notice first.

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Staff at The Sydney, especially maintenance team Humberto and Luis, fix problems same-day and treat residents like people. Leasing associates Olga, Latoya, and Daniela shepherd the application and move-in smoothly, host resident events, and actually know your name. The property feels genuinely cared-for: in-unit washer-dryers, modern floor plans, and a quiet Mansfield location appeal to families. One complaint about broken grills without propane suggests oversight on shared amenities.

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Villas di Lucca
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Villas di Lucca

4.0(134)✓ Google-verified

Most residents praise the clean, peaceful community and quick maintenance response. Staff members like Kayli and Anai earn consistent mention for going beyond standard service. However, past reports of roaches and a no-show tour appointment suggest inconsistent follow-through on office operations.

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The Landing at Mansfield Apartments
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The Landing at Mansfield Apartments

4.4(432)✓ Google-verified

Over three years of consistent leasing staff performance from Jody, Claudia, and Mark-each praised for patience, professionalism, and care during move-in-sets this community apart. Residents report spacious floor plans, responsive maintenance, and a generally peaceful setting; however, some document pest sightings, vehicle management conflicts, and evening parking lot disruptions that management has struggled to contain. The property sits near shopping and schools with pet amenities including a dog park. Long-term residents describe stability and comfort, but complaints about late-night activities in the back lot and staff availability after hours suggest gaps in evening oversight. Service quality hinges heavily on the front-office team.

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Last updated 2026-08-23