Landry at Cross Creek
Long-term residents praise the spacious units and staff warmth (Abby, Kayla, and Kaedee named repeatedly as patient and helpful), with some noting fair deposit refunds and reliable maintenance. The property loses points sharply on noise: multiple reviewers report constant sound from above and ineffective complaint resolution, with management's standard fix being a move to a higher floor rather than addressing the noise source. Thin walls and cheap construction appear structural, not fixable after move-in. Lease-end frustrations center on vague damage charges and the trash fee policy. One reviewer paid for carpet work after providing photos showing only normal wear; another resents a $25-per-bag surcharge despite overflowing bins. Staff communication on non-basic issues reads as dismissive in several accounts. The 3.7 rating reflects a genuine split: families and professionals who value staff attentiveness rate it highly; noise-sensitive residents or those with move-out disputes leave one stars.
