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Skye at Chisholm Trail

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 139 Google reviews · How we rank ›

4.1(139) 67 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Skye at Chisholm Trail
Service
Luxury Apartments
Reviews
139

The real story

Skye delivers divided experiences. Front-line maintenance staff, especially Chris Bigler, earn consistent five-star praise for speed, skill, and genuine care. Leasing office staff like Bobbi-Lynae, Will, and Rachel also earn warm recognition from applicants and residents. Yet a sizeable group reports significant frustration: since Valiant Residential took over management, office phones often go unanswered, pest control and valet trash services are inconsistent, common hallways smell of smoke and need attention, and ground maintenance (dog waste, mailroom malfunction) has slipped. New residents and tour-takers encounter either warm welcomes or ten-minute waits with no greeting. The stark divergence suggests uneven execution: stellar field staff paired with communication and follow-through gaps at the office level.

Pricing starts around $2,100 monthly for premium units. One resident mentioned a "10 weeks free" move-in special. Chris Bigler's willingness to work late and property manager Crystal's visible hands-on approach stand out. However, prospective residents should expect variable front-desk courtesy, and current residents report needing to follow up repeatedly on maintenance requests, pest control, and policy changes.

Praised for
  • exceptional maintenance staff (Chris Bigler)
  • welcoming leasing office staff (Bobbi-Lynae, Will, Rachel, Ashley, Chris)
  • beautiful grounds and amenities
  • responsive staff going above and beyond
  • friendly community atmosphere
Watch-outs
  • poor office phone responsiveness and communication
  • inconsistent pest control and valet trash service
  • maintenance of common areas (hallways, grounds, mailroom)
  • management transition quality decline
  • leasing office customer service gaps
  • safety concerns (ice, vehicle spray-painting)
responsive-managementpoor-communicationwell-maintained-groundsclean-facilitiesfriendly-staffslow-maintenance
Best for: Residents who prioritize responsive maintenance and value strong individual staff care despite communication inconsistencies.
Think twice if: Phone communication is slow, common area upkeep has declined, and you need reliable pest control or consistent front-desk service.

Where it delivers

  • fast, skilled maintenance team
  • welcoming leasing office staff
  • attractive grounds and finishes
  • move-in specials available

What to ask before signing

  • Chris Bigler (maintenance): handles requests quickly, works late hours, praised by multiple residents for leak repairs and appliance fixes
  • Crystal (property manager): recognized for hands-on oversight and resident advocacy
  • Will, Bobbi-Lynae, Rachel (leasing staff): praised for informative and kind tour experiences
  • Ashley (assistant manager): involved in application processing
  • Chris (evening staff): assisted resident at 6:45 PM with extended support until 11 PM
  • Valiant Residential took over management; transition marked decline in communication and maintenance of shared spaces
  • Valet trash service and pest control are resident-paid amenities but inconsistently delivered
  • Mailroom door malfunctioned for months

How residents rate the community

Luxury Apartments
Maintenance and select leasing staff are exceptional; office communication and shared-space upkeep inconsistent for the price point

Measured against the market

  • Rated 4.1 against a 3.95 average across the 300 luxury apartments businesses listed here.
  • Has more Google reviews than 53% of the businesses in this directory.

How we got this number

How We Rank
Star rating 38
Review volume 93
Review recency 100
Review sentiment 46
Profile completeness 100
Verification 30

Ratings pulled apart

5
103
4
3
3
4
2
5
1
24

Get in touch

Address
9701 Theo Trl, Fort Worth, TX 76123
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
09:00-18:00
Tuesday
09:00-19:00
Wednesday
09:00-18:00
Thursday
09:00-19:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

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Common questions

Do you offer move-in specials?
Yes. One resident mentioned receiving 10 weeks free as part of a promotion.
How quickly does maintenance respond?
Chris in maintenance is praised for responding promptly to requests and often working extended hours, but some residents report needing to follow up on requests.
What amenities are included?
Pool, parking, valet trash service (paid), pest control (paid), and grounds. However, valet trash and pest control are noted as inconsistent by some residents.

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Last updated 2026-07-24