Fort Worth Apartment Reviews Guide
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South 400 Apartments

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 145 Google reviews · How we rank ›

3.9(145) 69 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsStudent HousingAffordable & Low-Income HousingFurnished & Corporate HousingTownhome-Style Apartment Communities
South 400 Apartments
Services
Luxury Apartments, Pet-Friendly Apartments, Student Housing
Reviews
145

The real story

Long-term residents praise the maintenance team's speed and professionalism, particularly Joan, who has built a reputation for quick fixes and genuine care. Staff at all levels (leasing, front office, grounds) are consistently described as friendly and responsive, and common areas are well-maintained. The pool and gym are well-regarded.

However, package theft is rampant due to an unguarded external mailroom, and some residents report security lapses (broken elevators, open garage gates). Move-in procedures lack coordination. Some describe the community as unsafe and dirty despite the strong staff presence. The contrast between excellent personal service and systemic security failures defines the mixed experience here.

Praised for
  • responsive maintenance staff (especially Joan)
  • friendly, helpful management and office team
  • clean, well-maintained common areas
  • good amenities (pool, gym, fitness center)
Watch-outs
  • security gaps: packages stolen from unguarded mailroom
  • move-in experience poor
  • no advance notice for maintenance access
  • facility maintenance gaps: elevators and gates frequently down
responsive-managementfriendly-staffwell-maintained-groundsclean-facilitiespackage-theftmove-in-issuesslow-maintenance
Best for: professionals and families prioritizing responsive maintenance and friendly staff over security infrastructure.
Think twice if: Package theft is frequent and management has not fixed the external mailroom access; move-in coordination and facility upkeep (elevators, gates) can be spotty.

Where it delivers

  • fast, personable maintenance response (especially Joan)
  • friendly office and management staff
  • well-maintained pool and gym
  • good value per bedroom

What to ask before signing

  • Joan (maintenance staff) repeatedly praised for speed, professionalism, and willingness to teach residents minor fixes
  • Anna Lainez (Assistant Manager) noted for responsiveness and customer service
  • A/C service completed within 30 minutes with air filter replacement
  • Move-in access issues: maintenance entered without prior notice while resident was in shower
  • External mailroom package theft cited as daily occurrence; no secure, staffed delivery protocol
  • Three electric car chargers installed; only one reported working

How residents rate the community

Townhome-Style Apartment Communities
Well-maintained common areas and good amenities praised; security gaps and move-in issues complained about.
Pet-Friendly Apartments
Pet-friendly housing offered; no specific review evidence praising or criticizing pet policies.
Affordable & Low-Income Housing
"Good size for the price" mentioned once; no other price-related praise or complaint.
Student Housing
No review evidence specific to student housing.
Luxury Apartments
Described as "luxury" by management; reviewers note move-in failures and security gaps unbecoming of luxury pricing.
Furnished & Corporate Housing
No review evidence specific to furnished corporate housing.

Measured against the market

  • Rated 3.9 against a 3.93 average across the 265 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

How we got this number

How We Rank
Star rating 27
Review volume 94
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Ratings pulled apart

5
90
4
10
3
10
2
11
1
24

Get in touch

Address
400 S Jennings Ave #100, Fort Worth, TX 76104
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Studio apartments1 bedroom apartments2 bedroom apartmentsPet friendly housingEnergy-efficient apartmentsGourmet kitchens

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

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Common questions

How quickly does maintenance respond?
A/C service was completed within 30 minutes in one reported case. Joan, a frequently praised maintenance staff member, is noted for rapid response across multiple requests.
Are packages safe here?
No. Packages are delivered to an unguarded external mailroom where residents report daily theft and opened parcels. Management has not implemented a secure, staffed delivery protocol common to other luxury properties.
What amenities are available?
Pool, fitness center, gym with equipment, and common areas. Three electric car chargers are installed, though residents report only one working regularly.

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Last updated 2026-07-24