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Southern Oaks Apartments

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 130 Google reviews · How we rank ›

3.9(130) 65 composite score See reviews on Google ✓ Google-verified
Student HousingPet-Friendly ApartmentsLuxury ApartmentsTownhome-Style Apartment Communities
Southern Oaks Apartments
Location
Fort Worth
Services
Student Housing, Pet-Friendly Apartments, Luxury Apartments
Reviews
130
Best for
Residents seeking a pet-friendly, quiet community with attentive office staff and quick maintenance response.

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-08-23.

The real story

Brenda and Norma in the office set Southern Oaks apart with genuine care and patience through the leasing process. Glenn Jones and the maintenance team handle repairs quickly and professionally. But the complex struggles with serious gaps: recent residents report mice in walls, mold odor, pest control marked complete when untreated, and frustration over pet policy disclosure and post-move billing disputes. Location near shopping is a draw, and many find it quiet for a city complex.

Long-term residents praise the family feel and how staff know tenants by name. New arrivals, though, sometimes encounter uninhabitable conditions on move-in and hit walls when asking for lease releases. The split between five-star praise for staff and one-star warnings about hidden problems suggests experience varies sharply by unit and timing.

Praised for
  • attentive, caring office staff by name
  • responsive maintenance and timely repairs
  • quiet, family-oriented atmosphere
  • convenient location for shopping and services
Watch-outs
  • pest control failures and mice infestations
  • hidden or unclear pet policies and fees
  • billing errors after move-out
  • mildew odor from AC problems
responsive-managementfriendly-staffquiet-communitypest-problemsgreat-locationslow-maintenance
Best for: Residents seeking a pet-friendly, quiet community with attentive office staff and quick maintenance response.
Think twice if: Check the pet policy in detail before applying; ask about pest control history and AC maintenance records for your specific unit.

Where it delivers

  • Staff that remembers tenant names and goes beyond basic service
  • Glenn Jones: emergency maintenance response within 30 minutes
  • Quiet neighborhood close to shopping
  • Dog park on-site for pets

What to ask before signing

  • Glenn Jones: maintenance technician praised for emergency response (30 min) and professional repair work
  • Brenda and Norma: leasing office staff named repeatedly for patience and integrity
  • Pest control marked complete on work orders despite ongoing infestation in one unit
  • AC mildew odor reported in at least one unit
  • Mouse infestation and entry holes documented in pre-move-in history of one building
  • Billing disputes after move-out cited by at least one resident

How residents rate the community

Student Housing
Quiet, family-oriented feel appeals to renters seeking stability; location convenient for shopping and services.
Pet-Friendly Apartments
Dog park available and staff treats pets warmly, but pet policy unclear at application stage; one applicant charged without clear disclosure.
Townhome-Style Apartment Communities
Fireplace, washer/dryer connections, and reserved parking praised; move-in accessibility and unit condition vary significantly.
Luxury Apartments
Limited evidence; some units have fireplaces and upscale finishes, but pest issues and mold odor undercut luxury positioning.

Measured against the market

  • Rated 3.9 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 52% of the businesses in this directory.

How we got this number

How We Rank
Star rating 27
Review volume 92
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
82
4
13
3
1
2
5
1
29

Get in touch

Address
5500 S Hulen St, Fort Worth, TX 76132
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
1-bedroom apartments2-bedroom apartmentsswimming poolsfitness centerdog parkbusiness centerlibraryoutdoor dining areas

As published by the business on its own website; not independently verified.

Common questions

How quickly does maintenance respond to emergency requests?
Glenn Jones, the maintenance technician, responded within 30 minutes to an emergency work order, according to one recent review.
What amenities are on site?
Their website lists a dog park, fitness center, swimming pool, business center, library, outdoor dining areas, grilling stations, and covered reserved parking.
Are pets allowed?
Yes, there is a dog park. However, one reviewer warns to check the pet policy thoroughly before applying, as it was not clearly disclosed during their inquiry.

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Last updated 2026-08-23