Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-08-23.
Summerstone offers spacious townhomes at budget-friendly rates, but 1980s construction means thin walls, poor insulation, and high summer electricity bills. Residents praise Irene and maintenance staff for responsiveness, yet consistently report pest problems, litter throughout grounds, and a property office that screens calls, disputes deposit deductions aggressively, and has left residents with damaged credit.
Management and facilities have deteriorated noticeably over recent years. The fitness center sits vandalized, the pool has frequent closures, and staff demeanor toward problem reports feels dismissive compared to prior management. Move-out processes are contentious: residents report deposit holds for normal wear and tear, excessive painting charges, and rapid collection threats. Long-tenancy residents cite communication breakdowns and a shift toward a more adversarial posture.
Last verified 2026-08-23
As listed on Google.
As published by the business on its own website; not independently verified.
Strong maintenance and responsive staff earn consistent praise from long-term residents, with move-in processes and security deposit returns cited as fair and transparent. Management conduct divides opinion sharply: several reviewers credit specific staff (Ignacio, Tammy) for professionalism, while others report policy disputes, unclear fees, and confrontational interactions that drove tenants out.
Several residents credit Laura, Cheyanne, and Ty for smooth leasing and move-in support, though this goodwill evaporates once maintenance issues emerge. Recurring complaints involve broken air conditioning units stuck above 74 degrees for two months, unaddressed mold and pest problems, repair requests ignored or repeated after quick failures, and management refusing accountability when residents raise grievances. The property has seen staff turnover (Berta, Maria, and Wade departed), and complaints intensify after management transitions. One long-term resident reported 30+ maintenance tickets over 13 months ignored entirely. Communication failures compound problems: broken email portals, unanswered phone calls routed to AI, and no follow-up on serious issues like water outages or electrical hazards. Cheap rent attracts tenants initially, but operational breakdowns and deposit disputes at exit sour the experience.
The Logan draws strong loyalty from residents who value staff attentiveness and peaceful grounds, but frustration runs deep over maintenance delays on critical systems and an aggressive towing policy that hits guests and residents with hundreds in fees. Quality hinges on which staff member you encounter and how quickly the maintenance team prioritizes your issue.
Last updated 2026-08-23
