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The Arbors on Oakmont

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 301 Google reviews · How we rank ›

4.3(301) 73 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsFurnished & Corporate HousingTownhome-Style Apartment Communities
The Arbors on Oakmont
Services
Luxury Apartments, Pet-Friendly Apartments, Furnished & Corporate Housing
Reviews
301

The real story

The Arbors delivers standout hospitality from named staff like Genesis, McKenzi, and Sonia, who consistently earn praise for warmth, attentiveness, and making the lease process smooth. Residents and prospects report beautiful, quiet apartments with thorough cleaning by Ashley and strong maintenance support.

However, a significant recent infestation complaint reveals critical gaps: one resident encountered persistent cockroaches from move-in, saw maintenance requests closed without action, and waited 48 hours for management response during a genuine crisis. Earlier reviews also flag occasional rudeness from front office staff and a mismatch between photos and reality. The 79% five-star rate masks sharp polarization.

Praised for
  • friendly and attentive staff (Genesis, McKenzi, Sonia, Ashley, Angie praised)
  • clean apartments and grounds
  • quick and easy lease process
  • quiet, well-maintained community
  • responsive maintenance and office support
Watch-outs
  • severe cockroach infestation, maintenance requests closed without action
  • slow or no response from management on urgent issues
  • staff inconsistency; some report rudeness and unwelcoming behavior
  • units not matching online pictures
responsive-managementclean-facilitiesfriendly-staffwell-maintained-groundsslow-maintenancepest-problemsquiet-community
Best for: Lease applicants who value personal, friendly service and prioritize community feel over strict process protocols.
Think twice if: Pest control responsiveness is unproven; one recent tenant faced prolonged infestation and slow management replies. Some staff interactions report as cold or unwelcoming.

Where it delivers

  • Named staff earn consistent praise for warmth and problem-solving
  • Quiet, well-maintained grounds and clean units praised in recent reviews
  • Fast lease approval and onboarding process
  • Spanish-speaking team available

What to ask before signing

  • Genesis Morales praised repeatedly for warmth, attentiveness, and going beyond process
  • McKenzi H. recognized for quick application processing and empathy on first-time renters
  • Ashley (maintenance/cleaning) consistently praised for apartment cleanliness
  • Sonia listed as supervisor praised for professionalism
  • Angie (manager) praised in recent reviews but also named in earlier complaint for rudeness
  • One resident reported cockroach infestation from move-in (July 2026), multiple closed maintenance requests, and 48-hour management response delay
  • Contract disputes noted: residents claim promised refunds for unapproved applications were not delivered
  • Units reportedly do not match online photos in some cases

How residents rate the community

Luxury Apartments
Residents praise clean, quiet, well-maintained units and beautiful grounds, but one tenant reported unresolved cockroach infestation and delayed management response.
Pet-Friendly Apartments
Pet-friendly status mentioned but no detailed review evidence on pet policies or amenities.
Furnished & Corporate Housing
Quick lease process and move-in support praised; no specific details on furnished units or corporate packages.
Townhome-Style Apartment Communities
No review text specifically addresses townhome-style units or their features.

Measured against the market

  • Rated 4.3 against a 3.95 average across the 300 luxury apartments businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

How we got this number

How We Rank
Star rating 51
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Ratings pulled apart

5
239
4
9
3
2
2
5
1
46

Get in touch

Address
6000 Oakmont Trail, Fort Worth, TX 76132
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:30
Sunday
Closed

As listed on Google.

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Common questions

How long does the lease approval process take?
One recent reviewer noted the approval process was "quick and easy," and McKenzi pushed applications through before a holiday weekend close. No standardized timeline is stated.
Do you offer Spanish-language support?
Yes. One reviewer noted "Plus hablan español," confirming Spanish-speaking team members are available.
What happens if my application is denied?
One reviewer claims the contract states applicants receive their money back if unapproved. However, another resident disputes they were denied a promised refund, suggesting inconsistent enforcement.

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Last updated 2026-07-24