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The Brittany Apartments

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 298 Google reviews · How we rank ›

3.4(298) 54 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingSenior & 55+ LivingAffordable & Low-Income HousingFurnished & Corporate HousingTownhome-Style Apartment Communities
The Brittany Apartments
Services
Student Housing, Senior & 55+ Living, Affordable & Low-Income Housing
Reviews
298

The real story

Residents report a sharp divide: staff like Nana, DeLa, and Asia earn genuine praise for warmth and professionalism in the office, but infrastructure problems dominate the experience. Water outages, heating failures, and plumbing issues recur monthly, with maintenance taking days or weeks to respond and often lacking parts. Residents face bills over $300 for utilities tied to building failures they do not control, unclear pest control service, and an AI phone system that frustrates callers trying to reach management. One long-term resident escaped after rates jumped from $1,200 to $1,600 monthly.

The office team's attentiveness stands out starkly against neglected grounds (trash, unmaintained trees, acorns on walkways) and unresolved maintenance backlogs. Reviewers note a pattern of management turnover and promise a shift toward better conditions, but repeated failures across water systems, parking enforcement, and pest response persist. Walking in to speak face-to-face with staff appears more effective than calling or using the digital channels.

Praised for
  • friendly and responsive office staff
  • modern amenities and appliances
  • good leasing agents with clear communication
Watch-outs
  • chronic water and heating failures
  • slow or non-responsive maintenance
  • unexplained utility overcharges
  • AI phone system barriers to reaching staff
  • pest control and grounds neglect
poor-communicationslow-maintenanceoverpriced-feesfriendly-staffoutdated-unitsnoisy-neighbors
Best for: Applicants prioritizing responsive staff and modern finishes over property maintenance reliability.
Think twice if: History of water system failures, heating outages, unclear utility charges, and slow maintenance response. Management staff turnover may affect stability.

Where it delivers

  • Attentive leasing office staff
  • In-unit washer and dryer
  • Pet-friendly with dog park

What to ask before signing

  • Named staff earning praise: Nana, DeLa (De'La Stewart), Asia, Leon (maintenance)
  • AI phone system (Harper) cited as barrier to reaching humans
  • Chronic water issues including plumbing failures and hot water outages lasting days to weeks
  • Residents report $300+ monthly utility overcharges tied to building infrastructure problems
  • Pest control service not delivered despite resident payment
  • Pool closed for extended periods with unresolved excuses
  • Work orders take 3-4 days to reach maintenance; often lack necessary parts
  • Parking enforcement cited; resident reports car towing for unclear reasons

How residents rate the community

Student Housing
Leasing staff praised for communication; maintenance and infrastructure issues not addressed for students seeking reliability.
Affordable & Low-Income Housing
Starting rents appear competitive, but residents report rates rising significantly (e.g., $1,200 to $1,600) and unexpected utility overcharges.
Pet-Friendly Apartments
Dog park and pet policy noted as available; grounds neglect (trash, acorns) may detract from outdoor appeal.

Measured against the market

  • Rated 3.4 against a 4.01 average across the 139 student housing businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

How we got this number

How We Rank
Star rating 0
Review volume 100
Review recency 97
Review sentiment 31
Profile completeness 100
Verification 30

Ratings pulled apart

5
148
4
26
3
13
2
11
1
100

Get in touch

Address
5801 Bridge St, Fort Worth, TX 76112
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:30
Sunday
Closed

As listed on Google.

From the property's site

Services listed
1 bedroom apartments2 bedroom apartmentsswimming poolfitness centerdog parkpicnic area with barbecue grillsclubhouse with coffee and tea barin-unit washer and dryer
Published prices
A2 (1 bed 1 bath, 609 sq ft)
Starting at $879/month
A3 (1 bed 1 bath, 701 sq ft)
Starting at $899/month
B1 (2 bed 1.5 bath, 879 sq ft)
Starting at $1,095/month
B3 (2 bed 2 bath, 975 sq ft)
Starting at $1,151/month
B2 (2 bed 2 bath, 932 sq ft)
Starting at $1,189/month
App and Admin fee
$99

As published by the business on its own website; not independently verified.

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Common questions

Can I reach a person directly when I call?
An AI phone system (Harper) answers calls. Reviewers recommend visiting the office in person to speak with staff like Nana, DeLa, or Asia for faster resolution.
What is included in the lease?
Their website lists in-unit washer-dryer, private patio or balcony, access to pool, fitness center, dog park, and clubhouse with coffee and tea bar. Pet-friendly policy applies.
How quickly does maintenance respond to requests?
Reviewers report 3-4 day wait times for requests to reach maintenance, and note that repairs are often delayed because necessary parts are not in stock.

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Last updated 2026-07-24