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The Cassidy at Western Hills

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 799 Google reviews · How we rank ›

4.4(799) 81 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsFurnished & Corporate HousingTownhome-Style Apartment Communities
The Cassidy at Western Hills
Services
Pet-Friendly Apartments, Furnished & Corporate Housing, Townhome-Style Apartment Communities
Reviews
799

The real story

Leasing staff, particularly Jannet, consistently go out of their way to make prospects feel heard and welcome. Applicants note the team's genuine care and willingness to work with individual circumstances, which stands out against pressure tactics at other complexes. Once residents move in, maintenance responsiveness can lag, though management has proven willing to act when complaints are escalated. The complex itself is well-maintained, safe at night, and pet-friendly with convenient highway access.

Updated finishes and wood-like flooring appeal to many residents. The property feels genuinely community-oriented from the leasing side. However, expect delays if you need maintenance support without pushing for answers.

Praised for
  • Leasing staff warmth and professionalism (especially Jannet/Janette/Janet)
  • Responsive management after escalation
  • Safe, well-lit property
  • Updated finishes and wood-like flooring
  • Pet-friendly
  • Good location near I-30 and Highway 820
Watch-outs
  • Slow response to maintenance requests and calls
  • Delayed dishwasher repair (8 weeks)
  • Office communication gaps
responsive-managementfriendly-staffclean-facilitiessecure-parkinggreat-locationwell-maintained-grounds
Best for: Pet owners seeking a welcoming leasing experience and safe neighborhood near major highways.
Think twice if: Maintenance responsiveness is slow; expect to follow up multiple times on repair requests.

Where it delivers

  • Leasing team known for genuine helpfulness and flexibility
  • Safe, well-lit property with strong police presence
  • Updated interiors with wood-like flooring
  • Pet-friendly policy

What to ask before signing

  • Jannet (also spelled Janette, Janet, Jannett) consistently praised for leasing assistance and professionalism
  • Dishwasher repair took 8 weeks despite promises; office returned calls only after escalation
  • Property is well-lit with frequent police presence
  • Units feature wood-like flooring and updated colors
  • Complex is pet-friendly
  • Located near I-30 and Highway 820 for highway access

How residents rate the community

Pet-Friendly Apartments
Pet owners appreciate the pet-friendly policy and safe, well-lit grounds for late-night dog walking.
Townhome-Style Apartment Communities
Residents praise updated finishes, wood-like flooring, and closet storage in renovated townhome units.
Furnished & Corporate Housing
No reviews specifically mention furnished or corporate housing features; category may not align with primary audience.

Measured against the market

  • Rated 4.4 against a 3.93 average across the 265 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How we got this number

How We Rank
Star rating 59
Review volume 100
Review recency 100
Review sentiment 69
Profile completeness 100
Verification 30

Ratings pulled apart

5
613
4
59
3
27
2
13
1
87

Get in touch

Address
8950 N Normandale St, Fort Worth, TX 76116
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Studio apartments1-bedroom apartments2-bedroom apartments3-bedroom apartmentsPet-friendly housingResort-style swimming poolsBusiness centerCovered parking

As published by the business on its own website; not independently verified.

Enquire about The Cassidy at Western Hills

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Common questions

Is The Cassidy at Western Hills pet-friendly?
Yes, the complex is pet-friendly. Residents report the property is safe and well-lit for late-night dog walking, with frequent police presence in the area.
What do the apartments look like inside?
Renovated units feature updated colors, wood-like flooring throughout, and closets in bedrooms and bathrooms. Kitchen storage is modest.
How is the maintenance response time?
Allow weeks for maintenance requests. One resident waited 8 weeks for a dishwasher repair despite repeated calls, but management responded once the issue was escalated directly.

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Last updated 2026-07-24