Greater Fort Worth Apartment Complex Guide
Menu
Find Your Next Apartment Call

The Cassidy at Western Hills

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 807 Google reviews · How we rank ›

4.4(807) 79 composite score See reviews on Google ✓ Google-verified
Affordable & Low-Income HousingPet-Friendly ApartmentsLuxury ApartmentsTownhome-Style Apartment Communities
The Cassidy at Western Hills
Location
Fort Worth
Services
Affordable & Low-Income Housing, Pet-Friendly Apartments, Luxury Apartments
Reviews
807
Ranking
#16 in Affordable & Low-Income Housing
Best for
Pet owners and first-time renters seeking safe, affordable space near I-30 and 820.

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.

The real story

Leasing staff, especially Natalie and Jannet, draw consistent praise for quick approvals and attentive tours, and the complex feels secure with good lighting and police presence. However, maintenance responsiveness is unreliable: one tenant waited weeks for a broken dishwasher repair despite multiple calls, another endured a month without a functioning stove after a fire without communication or rent relief. Hardwood floor installations have created noise issues that disproportionately affect downstairs residents.

The two-bedroom units appeal to renters seeking affordable space near I-30 and 820, and pet owners value the designation. Monthly pricing is described as competitive, yet the gap between front-office warmth and maintenance follow-through creates frustration that undermines the experience for those facing urgent repairs.

Praised for
  • helpful and responsive leasing staff
  • clean facilities and well-maintained grounds
  • safe, well-lit complex with security presence
  • pet-friendly amenities and community feel
  • good value for rental pricing
Watch-outs
  • slow or unresponsive maintenance on critical repairs
  • poor communication on maintenance status and follow-ups
  • move-in day coordination failures and unexpected delays
  • hardwood floor noise transmission between units
  • lack of rent concessions during prolonged outages
responsive-managementfriendly-staffclean-facilitiessecure-parkingslow-maintenancenoisy-neighborsquiet-communitygreat-locationwell-maintained-grounds
Best for: Pet owners and first-time renters seeking safe, affordable space near I-30 and 820.
Think twice if: Maintenance turnaround is slow for critical issues, and downstairs units may face noise from newer hardwood-floored units above.

Where it delivers

  • experienced leasing team that handles approvals quickly
  • safe, well-lit grounds with visible security
  • pet-friendly community near major highways
  • competitive monthly rates with move-in specials

What to ask before signing

  • Leasing staff Natalie and Jannet named repeatedly for quick application processing and thorough tours
  • One resident reported 8-week wait on dishwasher repair despite three follow-up calls
  • Another resident waited nearly a month without a functioning stove after fire department inspection, continuing to pay full rent with no concession or communication
  • A/C outages and subsequent kitchen sink leaks with electrical hazards reported as unresolved
  • Recent hardwood floor installations have increased noise transmission between floors, particularly affecting downstairs residents despite improved appearance
  • Complex security includes cameras, police patrols, and well-lit grounds
  • Leases offered in 6-12 month terms with option to upgrade to larger units after first 6 months

How residents rate the community

Affordable & Low-Income Housing
Renters report competitive pricing with move-in specials; good value when maintenance issues don't arise.
Pet-Friendly Apartments
Designated pet-friendly complex; one tenant walked dog late at night without concern due to lighting and security.
Townhome-Style Apartment Communities
Two-bedroom units praised for spacious layout; hardwood flooring upgrades look nice but increase noise transmission in multi-story layout.
Luxury Apartments
Renovated units with updated colors and wood-like flooring appeal to some tenants, though maintenance responsiveness undermines upscale positioning.

Measured against the market

  • Rated 4.4 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 100% of the businesses in this directory.

How we got this number

How We Rank
Star rating 59
Review volume 100
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Ratings pulled apart

5
620
4
58
3
28
2
13
1
88

Get in touch

Address
8950 N Normandale St, Fort Worth, TX 76116
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Studio apartments1-bedroom apartments2-bedroom apartments3-bedroom apartmentsPet-friendly housingResort-style swimming poolsBusiness centerCovered parking

As published by the business on its own website; not independently verified.

Common questions

How long does the move-in process take?
Keys are provided when the unit passes cleaning inspection. One tenant experienced a 10-hour delay when cleaners were behind schedule; the office recommends calling ahead to confirm readiness.
Are there parking options?
Covered parking is available. Exact pricing and lot layout are not detailed in reviews.
How responsive is maintenance to urgent issues like A/C or appliance failure?
Response times vary significantly. One tenant's broken dishwasher took 8 weeks to repair despite multiple calls; another's A/C received multiple visits over several days without resolution, and a failed stove went unrepaired for a month.

Similar apartment complexes nearby

Wind River Apartments
80

Wind River Apartments

4.2(247)✓ Google-verified

Staff members Kim, Perla, and Margarita consistently solve problems fast and listen carefully to residents. Tenants stay long-term here, praising a genuinely clean community and an office that treats people as individuals rather than transactions. The property sits near I-30 and Loop 820 and offers pools, a clubhouse, and a business center. Pet owners appreciate the flexibility. No recent complaints emerge from the review pool, though the sample skews toward positive voices.

Pet-Friendly ApartmentsLuxury Apartments
View profile
The Celine
58

The Celine

2.7(224)✓ Google-verified

Staff warmth and apartment size draw people in; five-star reviewers praise named team members like Selena, Crystal, and Lauren for attentiveness and quick responses. The darker side emerges quickly: residents report unbearable summer heat with blocked AC requests, move-in units crawling with roaches and stripped of water, maintenance tickets logged but never completed, and a pattern of hidden fees stacking advertised rent to nearly 20% higher. Security failures (car break-ins, improper towing) and withheld deposits pile onto the frustration. Recent management changes hint at systemic turnover. Some residents who stick it out a year report positive experiences; others flee before their lease ends or pursue legal action. The split between five-star and one/two-star reviews (40% vs 55%) reflects this divide: you either hit responsive management and avoid major repairs, or you land in a unit needing work that never materializes and a lease office that ghosts you.

Affordable & Low-Income HousingPet-Friendly ApartmentsLuxury Apartments
View profile
Mira Monte Apartments
50 low data

Mira Monte Apartments

2.8(85)

Mira Monte draws sharp criticism for structural problems that go unrepaired: flooding, broken pipes, overflowing tubs, and cockroaches. Tenants report management avoids liability and staff lack professionalism. One older review notes recent ownership and improvements, but recent posts suggest those gains have not held.

Luxury Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-08-23