Is the community pet-friendly?

Yes, the business website lists pet waste stations on-site.

How quickly do maintenance requests get handled?

One five-star review states the office responds very quickly to repair requests.

Does the community have a business center?

Yes, their website lists a business center as an on-site amenity.

The Encore on Mustang Apartments

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 151 Google reviews · How we rank ›

3.6(151) 62 composite score See reviews on Google ✓ Google-verified

Luxury ApartmentsPet-Friendly ApartmentsStudent HousingFurnished & Corporate HousingTownhome-Style Apartment Communities

Services: Luxury Apartments, Pet-Friendly Apartments, Student Housing
Reviews: 151

The real story

Staff, particularly Silvia and Norma in the office, are consistently praised for going beyond standard service. Residents describe the community as quiet, safe, and clean with fast maintenance responses. However, some residents report utilities failing (no hot water, broken stoves) and rent hikes, and at least one visitor had their car towed mid-day for parking without a resident pass.

Praised for

friendly and helpful office staff
clean and well-maintained units
quiet community
quick response to maintenance requests
safe neighborhood

Watch-outs

rent increases
no hot water
non-working stoves
aggressive towing policy

friendly-staffclean-facilitiesquiet-communityresponsive-managementslow-maintenancesafe-neighborhood

Best for: Families seeking a quiet community with responsive staff in the Grapevine area.

Think twice if: Utility failures (hot water, stoves) have been reported; confirm maintenance records. Towing policy may be strict for visitors.

Where it delivers

attentive office staff named Silvia and Norma
quiet, safe community
fast maintenance response

What to ask before signing

Office staff Silvia and Norma named repeatedly for exceptional customer service
On-site maintenance responds quickly to repair requests
Pet waste stations available
Swimming pool and business center on-site
Residents report non-functioning stoves and hot water issues

How residents rate the community

Luxury Apartments: Residents praise condition and maintenance but report utility failures and rent hikes.
Pet-Friendly Apartments: Pet waste stations available; no reviews speak to broader pet policies.
Student Housing: Business center listed; no student-specific feedback in reviews.
Furnished & Corporate Housing: Business center on-site; no furnished unit feedback in reviews.
Townhome-Style Apartment Communities: Multiple bedroom options and community amenities appeal to families seeking home-like living.

Measured against the market

Rated 3.6 against a 3.93 average across the 265 townhome-style apartment communities businesses listed here.
Has more Google reviews than 57% of the businesses in this directory.

How we got this number

How We Rank

Star rating 10

Review volume 95

Review recency 100

Review sentiment 50

Profile completeness 100

Verification 30

Ratings pulled apart

Get in touch

Phone: +1817-481-4511
Website: https://www.encoreonmustangapts.com/
Address: 3037 Mustang Dr, Grapevine, TX 76051
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: Closed

As listed on Google.

From the property's site

Services listed

1-bedroom apartments2-bedroom apartments3-bedroom apartmentsBusiness centerSwimming poolLaundry facilitiesPet waste stationsOn-site maintenance

As published by the business on its own website; not independently verified.

Common questions

Is the community pet-friendly?: Yes, the business website lists pet waste stations on-site.
How quickly do maintenance requests get handled?: One five-star review states the office responds very quickly to repair requests.
Does the community have a business center?: Yes, their website lists a business center as an on-site amenity.

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The Encore on Mustang Apartments

The real story

Where it delivers

What to ask before signing

How residents rate the community

Measured against the market

How we got this number

Ratings pulled apart

Get in touch

Office hours

From the property's site

Enquire about The Encore on Mustang Apartments

Common questions

Similar apartment complexes nearby

Loreto Apartment Homes

Ridge Crest Apartments

Grafton

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