Greater Fort Worth Apartment Complex Guide
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The Henderson

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 268 Google reviews · How we rank ›

3.6(268) 61 composite score See reviews on Google ✓ Google-verified
Affordable & Low-Income HousingPet-Friendly ApartmentsLuxury Apartments
The Henderson
Location
Upper West Side, Fort Worth
Services
Affordable & Low-Income Housing, Pet-Friendly Apartments, Luxury Apartments
Reviews
268
Ranking
#152 in Affordable & Low-Income Housing
Best for
Residents prioritizing staff personal attention over long-term property maintenance.

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.

The real story

Strong personal connections with staff drive some residents to move in and stay, while infrastructure neglect, unprofessional management, and billing disputes push others out swiftly. Praise centers on individual staff members (Linda, Jonetta Brooks, maintenance crew), but complaint reviews detail years of deferred upkeep, water damage, mold, pest issues, and frustrating charge disputes that dwarf the friendly service experience.

Praised for
  • staff professionalism and care (Linda, Jonetta Brooks, maintenance)
  • clean and well-maintained grounds
  • amenities (pool, dog park, safe package system)
  • responsive maintenance team
Watch-outs
  • deferred maintenance and infrastructure (water leaks, mold, fire suppression issues)
  • poor communication and unprofessional management behavior
  • pest problems and noise
  • hidden and unexpected charges
  • move-out billing disputes and collections
friendly-staffresponsive-managementclean-facilitieswell-maintained-groundspest-problemsslow-maintenancepoor-communicationoutdated-unitshidden-feesmove-in-issues
Best for: Residents prioritizing staff personal attention over long-term property maintenance.
Think twice if: Concerns about water damage, mold, pests, and unprofessional billing practices have led others to break leases early despite good staff relationships.

Where it delivers

  • Staff member Linda and Jonetta Brooks consistently praised for patience and genuine care
  • Pool and dog park amenities
  • Safe package handling system

What to ask before signing

  • Linda (leasing staff) repeatedly praised for patient, caring service and rapid approvals
  • Jonetta Brooks (resident service manager) noted for professionalism
  • Maintenance team credited as 'best ever' by satisfied residents
  • Multiple residents report ceiling leaks with subsequent mold in closets; property experienced severe 2021 freeze damage
  • Fire suppression system cited as requiring overhaul due to ongoing leaks and failing pipes
  • Package theft reported as extremely safe by one reviewer; another noted it 'extremely safe and well kept'
  • Dog park rated positively
  • Residents report pest issues and noise; one noted bugs coming from neighboring apartments despite personal cleanliness

How residents rate the community

Affordable & Low-Income Housing
Praised for accessibility by VA/disabled residents, but rent hikes via MHMR and unexpected charges disputed after move-out.
Pet-Friendly Apartments
Dog park and pet-friendly units appreciated; one resident lost pet paperwork during move-out process.
Luxury Apartments
Amenities advertised (gourmet kitchens, walk-in closets, sunrooms) exist but infrastructure decay, mold, and water damage undermine luxury positioning.

Measured against the market

  • Rated 3.6 against a 3.85 average across the 222 affordable & low-income housing businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How we got this number

How We Rank
Star rating 8
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings pulled apart

5
159
4
16
3
6
2
5
1
82

Get in touch

Address
1000 Henderson St, Fort Worth, TX 76102

Last verified 2026-08-23

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
1 bedroom apartments2 bedroom apartmentsApartments with densApartments with sunroomsGourmet kitchensPrivate patiosWalk-in closetsFitness center

Credentials claimed:Equal Housing Opportunity, ADA

As published by the business on its own website; not independently verified.

Common questions

Can I move in quickly if I need to?
One resident was approved and moved in within 12 hours of calling staff member Linda when facing an urgent transition, though speed may depend on your circumstances and the office.
What is the dog park like?
The dog park is available and praised as 'great' by residents.
How is package security handled?
One resident called the mail and package system 'extremely safe and well kept,' though another had no specific comment on theft.

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Last updated 2026-08-23