Split reviews reflect a property in transition. Five-star ratings highlight staff care (especially Linda's hands-on leasing) and working amenities, while one- and two-star reviews document ongoing infrastructure issues: water damage, mold, pest infestations, and slow repairs. A new management team has made gains recently, but charge disputes, collections hassles, and loose enforcement of community standards linger from prior transitions. Location and amenities draw residents; upkeep and consistency hold them back.
Last verified 2026-07-24
As listed on Google.
Credentials claimed:Equal Housing Opportunity, ADA
As published by the business on its own website; not independently verified.
Landing offers furnished apartments at The Henderson with a focus on flexibility for corporate and student stays. Their website lists gourmet kitchens, in-unit laundry, a resort-style pool, pet park, coworking space, and 24/7 guest support, though direct review evidence is limited.
The leasing team delivers standout service during move-in, and individual maintenance workers respond fast to requests. Downtown location and walkability draw praise, but the property shows its age: windows leak, AC fails repeatedly, and the emergency response disappoints in summer heat. Residents report inconsistent policy enforcement and a shift toward rowdier tenant mixes that management hasn't addressed. Genuine resident feedback diverges sharply from some clustered reviews mentioning specific staff; one tenant suspects fake positive posts from non-residents. The core trade-off is smooth leasing experience against ongoing building maintenance and neighbor quality struggles that seasoned residents find intolerable despite the location appeal.
Long-term residents credit Burnett Lofts for its walkable downtown position, well-appointed apartments, and a capable maintenance team led by Derrick. The leasing staff (particularly Kayla, Landon, and Sarah) receive consistent praise for professionalism and attentiveness. A management change in spring 2025 is noted as turning around prior service gaps. However, older reviews and recent comments reveal persistent friction: the parking garage gate has repeatedly failed, leaving cars vulnerable to break-ins; callers struggle to reach the leasing office; and move-out security deposit disputes have stretched months without resolution. Noise from neighbors and delayed HVAC fixes appear in multiple accounts. New management has improved maintenance responsiveness, but office accessibility and security remain contentious.
Last updated 2026-07-24
