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The Hills at Ironhorse

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 99 Google reviews · How we rank ›

3.4(99) 57 composite score See reviews on Google ✓ Google-verified
Townhome-Style Apartment Communities
The Hills at Ironhorse
Service
Townhome-Style Apartment Communities
Reviews
99

The real story

Long-term residents praise the quiet neighborhood, convenient North Richland Hills location, and quick maintenance responses from named staff like Eric, Johnathan, Logan, and Mikayla. However, newer reviews describe a sharp decline after management changed: prolonged AC and plumbing failures, widespread mold and roach infestations, unchecked car and bike thefts, and rent increases without notice. Tenants report management retaliation against complaints and non-renewal of leases for critical reviews.

Praised for
  • quick, professional maintenance staff
  • responsive management and office team
  • safe, quiet neighborhood
  • convenient location near shopping and highways
  • in-unit washer/dryer and amenities
Watch-outs
  • severe maintenance delays and incomplete repairs
  • pest problems (roaches, mold in AC vents)
  • management change led to rent hikes and poor service
  • car theft and package theft without adequate security
  • lack of communication and retaliation against long-term tenants
responsive-managementpoor-communicationquiet-communitypest-problemsslow-maintenancefriendly-staffgreat-locationpackage-theft
Best for: Long-term tenants or residents prioritizing stability and maintenance response; less suitable for those sensitive to building-age issues or recent management transitions.
Think twice if: Management and maintenance quality appear inconsistent; recent reviews report mold, roaches, car theft without adequate security, and rent hikes after staffing changes. Request maintenance history and speak with current residents before signing a lease.

Where it delivers

  • In-unit washer/dryer and gym/pool amenities
  • Responsive maintenance team (Eric Heddin, Johnathan, Logan praised specifically)
  • Convenient location near DFW access and local shops
  • Quiet, safe neighborhood for long-term residents

What to ask before signing

  • Eric Heddin (maintenance technician) praised for expertise and prompt service across multiple years of reviews
  • Mikayla (office staff) noted for quick email/phone response
  • Johnathan and Logan (maintenance team) completed blind repairs in 5-10 minutes
  • One tenant reported AC outage for entire summer; another reported 5-month delay fixing washing machine
  • Management changed ownership/staff at some point, after which rent increased $1,400+ for 700 sqft one-bedroom with added surcharges

How residents rate the community

Townhome-Style Apartment Communities
Positive: spacious units with modern appliances and in-unit washer/dryer appreciated by established residents. Negative: widespread reports of AC, plumbing, and structural failures (mold, water damage), delayed repairs, and pest infestations post-management change.

Measured against the market

  • Rated 3.4 against a 3.94 average across the 309 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 40% of the businesses in this directory.

What renters keep saying

low key atmospherequick maintenancequiet communitypunctual staffcaring management stafflease renewalkind staffneighborsrentlocation

How we got this number

How We Rank
Star rating 1
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
51
4
10
3
0
2
6
1
32

Get in touch

Address
6424 Iron Horse Blvd, North Richland Hills, TX 76180
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_fitness_centerhas_in_unit_washer_dryerhas_private_outdoor_spacewelcomes_petshas_swimming_pool

Last verified 2026-07-24

Office hours

Monday
09:30-17:30
Tuesday
09:30-17:30
Wednesday
09:30-17:30
Thursday
09:30-17:30
Friday
09:30-17:30
Saturday
Closed
Sunday
Closed

As listed on Google.

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Common questions

How quickly do maintenance requests get handled?
Varies significantly. Some residents report 5-10 minute repairs and same-day response; others report 5+ month waits for appliance fixes and 6+ month AC delays. Experience depends partly on current maintenance team availability.
What amenities are included?
In-unit washer/dryer, fitness center, pool, private outdoor space, and wheelchair accessibility. Pets are welcome.
Is parking secure?
Recent reviews report car theft, bike theft, and golf cart theft despite stated secure parking attributes. One tenant noted lack of security cameras for the price.

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Last updated 2026-07-24