Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.
The Mason has a polarized track record. When staff like Cory, Ayla, and Marissa engage, residents report helpful service. But structural mold, roach infestations, slow repairs, management churn, and move-in chaos dominate the complaints. Rent starts affordably, yet surprise fees and costly towing practices offset the price advantage. Reviewers cite a property in decline over the past 18 months.
Last verified 2026-08-23
As listed on Google.
As published by the business on its own website; not independently verified.
Some tenants praise the staff's warmth and the affordable pricing, but persistent maintenance delays and application communication breakdowns frustrate others. Long-term residents report rising costs, infrastructure problems, and neighborhood safety concerns that offset the clean grounds and friendly office team.
Leasing staff, especially Melanie and Tony, earn consistent praise for professionalism and going beyond expectations. The complex struggles with maintenance: pest infestations persist despite paid pest control, repairs take months, and only two maintenance workers handle a large property, leaving residents frustrated and doing fixes themselves.
The Crosby divides sharply. Five-star reviews praise Tyler's attentiveness and affordable rents that stay low on renewal, with some tenants noting manageable utility bills and occasional quick maintenance. One-star tenants report the opposite experience: ignored requests after signing, window leaks unfixed for months, roaches invading from vacated units, water bills spiking unpredictably, and management blamed for miscommunication on move-in. Crime and towing threats loom large in negative accounts. The gap between positive and negative stories suggests either vastly different treatment across tenants or rapid swings in management responsiveness.
Last updated 2026-08-23
