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The Preserve

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 278 Google reviews · How we rank ›

3.6(278) 62 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsTownhome-Style Apartment CommunitiesPet-Friendly ApartmentsSenior & 55+ LivingStudent HousingAffordable & Low-Income Housing
The Preserve
Location
Grapevine
Services
Luxury Apartments, Townhome-Style Apartment Communities, Pet-Friendly Apartments
Reviews
278
Ranking
#339 in Luxury Apartments
Best for
New residents seeking pet amenities and one-time assistance from leasing staff.

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-08-23.

The real story

The Preserve divides sharply along leasing and residency lines. Renters working with Ashley, Val, or a responsive Rachel report excellent service and love the trails, dog park, and floor plans. Long-term residents, however, cite mounting frustration: rising rents, deteriorating unit maintenance, management rudeness (especially one staff member), and the company's pattern of withholding deposits or charging post-move fees without notice. Dog waste accumulation is a persistent complaint. Recent management outreach after a negative review earned back one month's rent and fee waivers, suggesting some willingness to remedy.

Praised for
  • friendly leasing staff (when available)
  • attractive grounds and location
  • pet amenities (dog park, trails)
  • responsive maintenance team
  • unique floor plans
Watch-outs
  • deposit withholding and false charges after move-out
  • inconsistent and rude management
  • overpriced for current condition
  • poor communication from office
  • excessive dog waste on grounds
friendly-staffpoor-communicationoverpriced-feeswell-maintained-groundsslow-maintenancehidden-fees
Best for: New residents seeking pet amenities and one-time assistance from leasing staff.
Think twice if: Long-term residents concerned about rising rent, management reliability, or transparent move-out practices should request deposit and fee policies in writing before signing.

Where it delivers

  • hiking trails and dog park on-site
  • unique, private floor plans
  • responsive maintenance response times
  • helpful leasing staff (Ashley, Val)

What to ask before signing

  • Leasing agents Ashley Carrasco and Val noted for professionalism; Rachel praised by some, criticized for rudeness by others
  • Management company Greystar Elan cited in reviews for post-move-out charges and debt collection tactics
  • Dog wash facility available on-site
  • One resident's move-out dispute took 5 months and required lawsuit threat; management later waived one month's rent and late fee after negative review
  • Maintenance team described as friendly and responsive

How residents rate the community

Pet-Friendly Apartments
Dog park and wash facility appreciated; persistent complaints about dog waste and lack of management enforcement.
Luxury Apartments
Marketed as high-end; residents contest value given rising rents and declining maintenance.
Townhome-Style Apartment Communities
Unique, private floor plans praised; some units show age and need updating.

Measured against the market

  • Rated 3.6 against a 3.91 average across the 440 luxury apartments businesses listed here.
  • Has more Google reviews than 83% of the businesses in this directory.

How we got this number

How We Rank
Star rating 8
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
164
4
18
3
8
2
6
1
82

Get in touch

Address
101 E Glade Rd, Grapevine, TX 76051
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Apartment rentalsDog parkDog wash facilityHiking trailsPet-friendly housing

As published by the business on its own website; not independently verified.

Common questions

What pet amenities does The Preserve have?
Dog park, dog wash facility, and hiking trails on-site.
How long does maintenance take to respond?
Reviewers report quick response times; maintenance team is described as responsive and friendly.
Are there issues with move-out charges?
Multiple residents report disputes over deposit withholding and post-move charges for carpet cleaning or repairs. Request a detailed move-out inspection and policy in writing before move-in.

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Last updated 2026-08-23