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The Retreat at River Ranch

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 306 Google reviews · How we rank ›

4.1(306) 70 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsAffordable & Low-Income HousingFurnished & Corporate HousingTownhome-Style Apartment Communities
The Retreat at River Ranch
Services
Luxury Apartments, Affordable & Low-Income Housing, Furnished & Corporate Housing
Reviews
306

The real story

Staff at the Retreat have earned consistent praise for making move-in smooth and stress-free; April, Mackenzie, and Sterling field questions well and follow through. Yet residents face lingering frustrations: broken gates and trash systems sit unrepaired for months, maintenance requests drag out, pests have appeared in units, and parking rules stay poorly communicated (one visitor's car was towed before she knew the registration process). New management appears to be turning things around, but infrastructure problems remain.

Praised for
  • responsive staff (April, Mackenzie, Sterling)
  • smooth move-in process
  • friendly and professional leasing team
  • management attentiveness to resident concerns
Watch-outs
  • maintenance delays and unresolved issues
  • parking confusion and tow-away policy
  • pest problems (roaches and bugs)
  • rent increases without corresponding repairs
friendly-staffresponsive-managementmove-in-issuesslow-maintenancepest-problemspackage-theft
Best for: Renters prioritizing responsive leasing help and smooth onboarding who can tolerate ongoing maintenance work.
Think twice if: Think twice if maintenance delays, unresolved gate issues, or pest concerns matter to you; communicate parking rules clearly before visiting.

Where it delivers

  • Leasing staff known by name and reputation
  • straightforward move-in experience
  • new management team showing commitment to improvements

What to ask before signing

  • April Herrera: community manager praised for unit preparation and resident transitions
  • Mackenzie: leasing professional repeatedly named for email responsiveness and helpfulness
  • Sterling: assists with lease closing and follow-through
  • Gate remains broken; trash pickup issues noted as ongoing
  • Pest reports mentioned in application delays
  • Visitor parking tow policy poorly signalled (QR code folded at gate)

How residents rate the community

Luxury Apartments
Staff professionalism and move-in support praised; maintenance backlogs and pest issues are drawbacks.
Affordable & Low-Income Housing
Rent increases without repairs cited as problem; maintenance responsiveness questioned.
Furnished & Corporate Housing
Leasing team communicates well; unit readiness depends on maintenance turnaround.
Townhome-Style Apartment Communities
Move-in process smooth; residents report ongoing gate and infrastructure problems.

Measured against the market

  • Rated 4.1 against a 3.95 average across the 300 luxury apartments businesses listed here.
  • Has more Google reviews than 87% of the businesses in this directory.

How we got this number

How We Rank
Star rating 39
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
216
4
17
3
9
2
7
1
57

Get in touch

Address
4850 River Ranch Blvd, Fort Worth, TX 76132
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:30
Sunday
Closed

As listed on Google.

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Common questions

Who should I ask for when I visit?
Residents consistently recommend asking for April (community manager), Mackenzie (leasing professional), or Sterling (lease closer) by name.
Do I need to register my visitor's car, and where?
Yes. QR code registration is at the gate, though the poster stays folded. Ask staff about parking procedures before your visit to avoid a tow.
How long does the move-in process take?
Multiple recent residents report the move-in as smooth and stress-free, though one noted a one-month delay cleaning a unit before viewing.

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Last updated 2026-07-24