Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.
Ticknor Terrace has deteriorated significantly. Recent reviews describe a roach and rat-infested property with aggressive move-out charging, rude staff, and poor ground maintenance. Older reviews mention helpful staff and quiet neighbors, but current conditions and management practices dominate complaints.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Significant decline. Five-star reviews are five+ years old and cite friendly staff and quiet living. All recent reviews (within two years) are one-star and focus on pest infestation, move-out fees, and management issues.
Last verified 2026-08-23
As listed on Google.
As published by the business on its own website; not independently verified.
Evidence is sparse. One reviewer praised the design team and facilities; another noted slow response times. A longer complaint alleges manipulative pricing, limited design options marketed as upgrades, and locked-in contracts. The 3.7 rating (below the category average of 3.92) reflects mixed experiences, though the sample is small.
Long-term residents consistently praise the tight-knit staff and location walking distance to downtown Grapevine, and many have renewed multiple times. However, recent reports expose gaps: maintenance backlogs leave tenants without AC in summer heat for weeks, pest control appointments take months to confirm, and leasing staff inconsistently handle tours and questions. Staff like Elijah, Madison, and Brody earn genuine loyalty, and the complex itself stays clean and quiet. But service failures in repair prioritization and vendor coordination directly harm livability during emergencies, and the gap between five-star and one-star reviews suggests experience varies sharply depending on when problems occur and who handles them.
Staff respond to maintenance requests in under 15 minutes, and named managers Katie, Charity, Alyssa, and Marcus build genuine rapport with residents. The property itself feels like a hotel-style resort with a resort pool, gym, dog park, and trails, situated within walking distance of downtown Grapevine shops and restaurants. Most residents cite the location and cleanliness as reasons they stay long-term, with several crediting specific team members for going beyond their job. One former resident said leaving felt like saying goodbye to family after living there 7 years. Even new arrivals report feeling welcomed immediately.
Last updated 2026-08-23
