Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.
Venue at 8651 earns strong marks for maintenance staff who fix issues quickly and explain problems clearly, plus clean grounds and package lockers that reviewers value. However, serious concerns emerge around unresponsive management, delays in processing transfers and refunds, pest-infested move-in units, and surprise visitor parking charges and towing policies that left tenants frustrated.
Last verified 2026-08-23
As listed on Google.
As published by the business on its own website; not independently verified.
Most reviewers highlight dedicated leasing staff (Kiana, Linda, Jeanette) and recent management improvements since a June 2024 ownership change. One credible complaint describes bedbugs and attempted eviction; the broader profile shows strong staff interactions outweighing this serious but isolated issue.
Long-term residents praise staff warmth and the property's spacious layouts, but recent reviews reveal a breakdown in essential services. AC failures have left dozens without cooling for weeks, repair requests go unanswered, the maintenance team is drastically understaffed, and management responses range from unavailable to evasive. Common area cleanliness is noted, yet pet waste management and pest control remain persistent frustrations despite repeated complaints. The complex has cycled through multiple management companies and staffing changes. When dedicated property managers like Aide Aguilar, Andrea Smith, or Diamond Torres are present, residents report genuine responsiveness and quick email replies. However, these bright spots sit against a pattern of deferred maintenance, broken communication, and a gap between what management claims it can do (like providing portable AC) and what it actually delivers.
Flats on Mill splits sharply between residents who praise responsive staff (especially leasing agent Janneth) and fast maintenance, and those who report cockroaches, safety issues, and surprise fees that spike after ownership changes. Repairs arrive within hours or a day when things work, but communication breakdowns and unexplained lock-outs mar the experience for frustrated tenants. The bark park stays stocked, and some residents enjoy quiet sections with good neighbors. Yet pest control monthly charges do not guarantee service visits, and amenities like the pool have sat unused for years. New management appears to be turning the ship, but older complaints about fees and bugs linger.
Last updated 2026-08-23
