The Morgan
Several residents credit Laura, Cheyanne, and Ty for smooth leasing and move-in support, though this goodwill evaporates once maintenance issues emerge. Recurring complaints involve broken air conditioning units stuck above 74 degrees for two months, unaddressed mold and pest problems, repair requests ignored or repeated after quick failures, and management refusing accountability when residents raise grievances. The property has seen staff turnover (Berta, Maria, and Wade departed), and complaints intensify after management transitions. One long-term resident reported 30+ maintenance tickets over 13 months ignored entirely. Communication failures compound problems: broken email portals, unanswered phone calls routed to AI, and no follow-up on serious issues like water outages or electrical hazards. Cheap rent attracts tenants initially, but operational breakdowns and deposit disputes at exit sour the experience.
