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Vine + Vail Townhomes and Apartments

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 212 Google reviews · How we rank ›

4.2(212) 70 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsStudent HousingSenior & 55+ LivingAffordable & Low-Income HousingFurnished & Corporate HousingTownhome-Style Apartment Communities
Vine + Vail Townhomes and Apartments
Services
Luxury Apartments, Pet-Friendly Apartments, Student Housing
Reviews
212

The real story

Vine + Vail wins consistent praise for its maintenance team, especially Spencer and Kevin, who handle requests with speed and professionalism. Leasing staff like Pilar and Courtney earn high marks for communication and ease during move-in. But reviewers report a sharp divide: newer residents and those with responsive management contact describe a pleasant home, while longer-term residents document serious problems. These include tour misrepresentations about parking and lease concessions, chronic maintenance delays, inadequate hallway cleaning, noise from the nearby airport and mall, and a disputed security deposit refund that took two months to resolve.

The property looks polished from outside, but interior experience varies widely. Reviewers with recent contacts note improved responsiveness from current staff, yet persistent issues with AC cooling, window sealing, and plumbing suggest systemic maintenance gaps. Parking shortages and strict enforcement frustrate residents expecting included spaces. Location offers proximity to dining and shopping but comes with constant traffic and aircraft noise, contradicting claims of a quiet setting.

Praised for
  • responsive, professional maintenance team (Spencer, Kevin)
  • friendly, communicative leasing staff (Pilar, Courtney, Mel)
  • convenient location near shopping and restaurants
  • well-maintained grounds and quiet atmosphere
  • efficient move-in process
Watch-outs
  • misleading concession terms and parking availability during tours
  • persistent maintenance issues (plumbing, AC, sealed windows)
  • noise from airport and mall traffic despite marketing as quiet
  • limited visitor parking and strict enforcement
  • dirty hallways, overflowing trash, and odor problems
  • slow security deposit return beyond legal 30-day deadline
  • inconsistent management and delayed repairs across multiple units
responsive-managementwell-maintained-groundsfriendly-staffnoisy-neighborsslow-maintenancemove-in-issuesclean-facilitiessecure-parkingpoor-communicationhidden-fees
Best for: relocating professionals seeking short-term corporate housing with responsive maintenance and clear leasing communication
Think twice if: you need quiet surroundings, abundance of unreserved parking, or plan to stay long-term and need full transparency on pricing and lease terms before signing

Where it delivers

  • maintenance team (Spencer, Kevin) known for speed and professionalism
  • leasing staff (Pilar, Courtney) praised for communication and help during move-in
  • walking trails and nearby shopping and dining
  • move-in process described as easy

What to ask before signing

  • Maintenance manager Spencer and assistant Kevin regularly cited by name for fast response and quality repairs
  • Leasing staff Pilar, Courtney, Mel, and Clea mentioned for professionalism and attentiveness
  • Current management (Chelsey Johnson, Courtney) described as more responsive than previous teams
  • Located directly under DFW primary north arrivals/departures runway, causing constant aircraft noise
  • Single trash dumpster for entire complex leads to overflow on weekends
  • Security deposit refund took 64 days to process, exceeding Texas 30-day legal requirement
  • Concession terms (6 weeks free) cannot be prorated across lease term, contrary to what some touring residents were told

How residents rate the community

Townhome-Style Apartment Communities
Praised for well-kept grounds and location, but townhome residents report parking lot noise and limited visitor parking.
Furnished & Corporate Housing
Strong move-in process and responsive maintenance attract corporate relocators, though long-term residents report unresolved systemic issues.
Luxury Apartments
Marketed as luxury but residents dispute pricing against actual condition; interior maintenance gaps contradict premium positioning.
Student Housing
One summer intern found the complex quiet and helpful staff made the process easy.

Measured against the market

  • Rated 4.2 against a 3.93 average across the 265 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 71% of the businesses in this directory.

How we got this number

How We Rank
Star rating 45
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Ratings pulled apart

5
156
4
9
3
5
2
9
1
33

Get in touch

Address
2311 W Grapevine Mills Cir, Grapevine, TX 76051
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

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Common questions

How quickly does maintenance respond to repair requests?
Recent reviews report maintenance (Spencer and Kevin) respond promptly and complete repairs efficiently, often same-day for issues like AC, plumbing, and appliances.
Is parking included or reserved?
Most standard parking is unreserved and limited; residents report insufficient spaces near units and must pay extra for reserved parking closer to buildings.
How is the noise level at this location?
The complex is directly under the DFW airport north runway and across from a shopping mall, resulting in constant aircraft and traffic noise despite being marketed as quiet.

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Last updated 2026-07-24