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Arthouse

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 81 Google reviews · How we rank ›

3.7(81) 57 composite score See reviews on Google ✓ Google-verified
Townhome-Style Apartment Communities
Arthouse
Service
Townhome-Style Apartment Communities
Reviews
81

The real story

Long-term residents praise Arthouse's location in Keller Town Center, proximity to trails, and several standout staff members like Jay and Sandy. Maintenance requests from positive reviewers get same-day attention, and the community feel appeals to many. However, negative reviews reveal systemic problems: roach infestations, dirty or broken amenities, delayed repairs, and unresponsive front office staff. Management turnover, failed HVAC systems, and move-in conditions (dirty units, previous damage not repaired) anger tenants paying premium prices. The gap between promised upkeep and actual delivery creates stark contrasts between satisfied and frustrated residents.

Praised for
  • walkable location near shops and trails
  • friendly and responsive maintenance staff
  • community atmosphere
  • amenities like hot tub and fire pit
Watch-outs
  • pest infestations and cleanliness issues
  • poor management communication and responsiveness
  • maintenance delays and unrepaired damage
  • parking shortages and extra fees
friendly-staffgreat-locationnoisy-neighborsclean-facilitiespest-problemsslow-maintenancepoor-communication
Best for: Professionals or small families who prioritize walkable urban location over consistent maintenance reliability.
Think twice if: Pest problems, delayed repairs, and poor office communication are repeated complaints; management responsiveness varies widely by staff member.

Where it delivers

  • Keller Town Center location with walkable access to shops, restaurants, and parks
  • same-day maintenance response from dedicated staff
  • loft-style urban feel with shared amenities

What to ask before signing

  • Jay: maintenance staff consistently praised for same-day service and communication
  • Sandy: business manager noted for responsive same-day answers and genuine care
  • Byron, Margarita, and Alex: on-site maintenance team
  • Roach infestations reported by multiple tenants; one took months to resolve
  • Pool shut down for months with no resident notification
  • HVAC failures: one tenant requested maintenance 20 times in one year; another tenant's AC went out 17 times unresolved
  • False fire alarms at all hours reported
  • Parking: $50 reserved spot fee; upfront disclosure lacks clarity

How residents rate the community

Townhome-Style Apartment Communities
Location and amenities praised; maintenance responsiveness inconsistent; cleanliness and pest control failures undermine value proposition.

Measured against the market

  • Rated 3.7 against a 3.94 average across the 309 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 34% of the businesses in this directory.

What renters keep saying

fire pithot tubwalkabilityapartment cleanlinesspooltrailfriendly staffoutdoor grillgymmaintenance concerns

How we got this number

How We Rank
Star rating 17
Review volume 83
Review recency 64
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
39
4
16
3
6
2
3
1
17

Get in touch

Address
251 Town Center Ln, Keller, TX 76248
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_elevatorhas_fitness_centerhas_hot_tubhas_in_unit_washer_dryer

Last verified 2026-07-24

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-16:00

As listed on Google.

From the property's site

As published by the business on its own website; not independently verified.

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Common questions

Can I walk to shops and restaurants from Arthouse?
Yes. The complex is in Keller Town Center with a grocery store, coffee shop, and restaurants within walking distance. Town Center Nature Park and Trails are also accessible on foot.
What happens if my AC breaks in summer?
Response times vary. Some residents report same-day maintenance requests completed by staff like Jay. Others have reported AC going out multiple times with weeks or months to resolve, so reliability is inconsistent.
Is parking included, or do I pay extra?
Reserved parking spots cost $50 per month. However, reviewers note spots are still scarce, and non-residents sometimes park in reserved spaces.

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Last updated 2026-07-24