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Bristol Grapevine

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 435 Google reviews · How we rank ›

4.1(435) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsTownhome-Style Apartment CommunitiesPet-Friendly ApartmentsSenior & 55+ LivingStudent HousingAffordable & Low-Income HousingFurnished & Corporate Housing
Bristol Grapevine
Location
Grapevine
Services
Luxury Apartments, Townhome-Style Apartment Communities, Pet-Friendly Apartments
Reviews
435
Ranking
#62 in Luxury Apartments
Best for
first-time renters seeking move-in support and a walkable community with pools

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.

The real story

Leasing staff earn consistent praise for attentiveness and patience, particularly Hailey, and residents appreciate the property's setting and pool amenities. However, management communication falters sharply once you move in: complaints about pest invasions, marijuana odors, and maintenance delays go unaddressed, and some describe an offsite management company that dismisses concerns rather than solve them.

The leasing experience and first-time renter support stand out as strengths, but long-term residents report escalating frustration with the management company's negligence on urgent issues like water damage and health hazards. Timing varies from quick resolutions on minor repairs to weeks-long delays on serious problems.

Praised for
  • leasing staff professionalism (Hailey, Roberto, Ana)
  • smooth move-in process
  • pleasant location and amenities (pools, gazebos)
  • responsive maintenance when contacted
Watch-outs
  • management unresponsiveness to maintenance requests
  • pest problems (rats) ignored
  • marijuana smell and smoking in units
  • poor fitness center upkeep
  • inconsistent office staffing
  • lack of follow-up on scheduled tours
friendly-staffresponsive-managementpoor-communicationclean-facilitiespest-problemswell-maintained-groundsamenities-as-advertisedslow-maintenance
Best for: first-time renters seeking move-in support and a walkable community with pools
Think twice if: pest control and maintenance response are priorities; long-term residents report weeks-long waits on urgent repairs

Where it delivers

  • leasing team prioritizes first-time renters
  • resort-style pools and gazebo grills
  • peaceful Grapevine location
  • modern finishes (quartz, hardwood-style, LED)

What to ask before signing

  • Hailey, Roberto, and Ana named as leasing and administrative staff known for responsiveness
  • Elmer Ramos and Nilson mentioned for maintenance and operational support
  • fitness center has 2 treadmills with only 1 working
  • offsite management company handles maintenance requests; residents report dismissive responses to water damage and health hazards
  • pet deposit $400 non-refundable; $25/month pet rent

How residents rate the community

Affordable & Low-Income Housing
first-time renters praised for smooth approval and support, though long-term affordability concerns emerge from complaints about fees and management squeeze
Pet-Friendly Apartments
pets accepted with deposit and monthly fee; no complaints specific to pet policies mentioned
Townhome-Style Apartment Communities
amenities like pools and gazebos draw praise; fitness center needs maintenance

Measured against the market

  • Rated 4.1 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How we got this number

How We Rank
Star rating 39
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Ratings pulled apart

5
313
4
21
3
6
2
19
1
76

Get in touch

Address
2400 Timberline Dr, Grapevine, TX 76051
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

From the property's site

Services listed
1 bedroom apartments2 bedroom apartmentsStainless steel appliancesQuartz countertopsHardwood-style flooringLED lightingResort-style swimming pools24-hour fitness center
Published prices
Pet deposit
$400 non-refundable deposit per pet
Pet rent
$25/month

As published by the business on its own website; not independently verified.

Common questions

What are the pet fees?
Pet deposit is $400 non-refundable per pet, plus $25 per month pet rent.
What's included in the apartments?
One and two-bedroom units feature stainless steel appliances, quartz countertops, hardwood-style flooring, LED lighting, resort-style pools, and a 24-hour fitness center.
How long do maintenance requests typically take?
Responses vary widely: some repairs are completed quickly, but residents report weeks-long delays on urgent issues like water damage and pest infestations.

Similar apartment complexes nearby

MAA Grapevine
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Residents consistently praise fast maintenance turnarounds, especially work by technician Elmer Ramos, and office staff like Brittany who handle questions with expertise. One applicant faced weeks-long delays refunding a $320 application fee after withdrawing, coupled with complaints about aging building infrastructure and confusing fee policies that left that reviewer advising others to avoid the property entirely. Most residents report smooth leases with quick issue resolution and friendly staff across maintenance (Jose, Juan Carlos) and office (Michaela, Pastora, Ashley). Pet-friendly policies receive specific praise, and the maintenance crew's willingness to work after-hours during emergencies stands out.

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Royal St. Moritz
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Loyal residents praise responsive maintenance and a good Grapevine location, but a sharp divide emerges. Many multi-year tenants report no pest issues and say staff cares; newer arrivals encounter filthy units, roach infestations across hallways and apartments, uncleaned carpets, damaged fixtures, and management dismissal of complaints. AC repairs require escalation, common areas stay littered with trash and weed smoke, and move-out fees shock departing tenants.

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Loreto Apartment Homes
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Reviewers consistently praise Gloria, Crystal, and the leasing team for quick, personalized service and smooth move-ins. Management resolves concerns fast, and residents note good value compared to other properties nearby. However, a vocal minority report serious issues: unexpected fees (including $3,000-$4,000 early termination penalties), chronic noise from unsupervised children, cockroach infestations, inconsistent maintenance (one resident waited a year for a kitchen hole to be repaired), and overpriced guest parking. Water shortages during daytime hours are mentioned.

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Last updated 2026-08-23