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Cortland Chisholm Trail

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 356 Google reviews · How we rank ›

4.4(356) 74 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsTownhome-Style Apartment Communities
Cortland Chisholm Trail
Services
Luxury Apartments, Townhome-Style Apartment Communities
Reviews
356

The real story

Cortland Chisholm Trail draws strong praise for individual staff members who make the leasing experience warm and personal, and the layout and finishes appeal to renters. But serious problems undermine those strengths: multiple residents report roach and rat infestations, maintenance delays lasting weeks, and units arriving in poor condition. Security and community management also falter when non-residents breach gates and management becomes unreachable.

Recent shift: Multiple pest complaints and maintenance delays consistent across recent months; no clear improvement trajectory apparent in reviews.

Praised for
  • staff members go above and beyond
  • apartment layouts and finishes
  • friendly, welcoming leasing team
  • pet-friendly amenities (bark park, grooming)
Watch-outs
  • severe pest issues (roaches, rats)
  • slow or non-responsive maintenance
  • units dirty or musty at move-in
  • leasing office staff sometimes unwelcoming
  • security/gate access not enforced
friendly-staffslow-maintenancepest-problemsclean-facilitieswell-maintained-groundsmove-in-issues
Best for: Pet owners seeking modern townhome-style living with dog amenities.
Think twice if: Pest control and maintenance responsiveness are deal-breakers; move-in quality varies significantly.

Where it delivers

  • staff who personalize the leasing experience
  • modern finishes (granite, stainless steel, islands)
  • dog grooming spa and bark park
  • on-site resident events

What to ask before signing

  • Staff members named Tiara, Anastasia, and Megan praised for going above and beyond during tours
  • Move-in units reported with roaches and rats despite touring clean models
  • AC failures and plumbing leaks take weeks or do not get fixed
  • Furnished apartments managed off-site with communication and package access delays
  • Pool closures complained about mid-summer
  • Gate security code shared; non-residents use amenities

How residents rate the community

Luxury Apartments
Finishes like granite and stainless steel praised; pest and cleanliness issues at move-in undercut promise
Townhome-Style Apartment Communities
Layouts and floor plans considered beautiful by renters; slow repairs erode satisfaction

Measured against the market

  • Rated 4.4 against a 3.93 average across the 265 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

How we got this number

How We Rank
Star rating 58
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings pulled apart

5
285
4
11
3
8
2
7
1
45

Get in touch

Address
9100 Smt Rdg Rd, Fort Worth, TX 76123
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
10:00-18:00
Tuesday
Closed
Wednesday
10:00-18:00
Thursday
Closed
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentsgranite countertopskitchen islandsstainless steel appliancesbark parkdog grooming spa
Published prices
1 bedroom apartments
from $1,476 including fees
2 bedroom apartments
from $1,753 including fees
3 bedroom apartments
from $2,106 including fees

Credentials claimed:2025 Kingsley Excellence Award, 2026 Kingsley Excellence Award, 2025 Reputation 800 Award, 2026 Reputation 800 Award

As published by the business on its own website; not independently verified.

Enquire about Cortland Chisholm Trail

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Common questions

Does the complex allow pets?
Yes. The community is pet-friendly and offers a bark park and dog grooming spa on-site. A resident mentioned their dog was welcome during the tour.
Are pool amenities available year-round?
No. Reviewers noted the pools were not open in mid-July despite requests from families.
What is the price range?
One-bedroom from $1,476/month, two-bedroom from $1,753/month, and three-bedroom from $2,106/month, all including fees.

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Skye at Chisholm Trail
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Skye at Chisholm Trail

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Skye delivers divided experiences. Front-line maintenance staff, especially Chris Bigler, earn consistent five-star praise for speed, skill, and genuine care. Leasing office staff like Bobbi-Lynae, Will, and Rachel also earn warm recognition from applicants and residents. Yet a sizeable group reports significant frustration: since Valiant Residential took over management, office phones often go unanswered, pest control and valet trash services are inconsistent, common hallways smell of smoke and need attention, and ground maintenance (dog waste, mailroom malfunction) has slipped. New residents and tour-takers encounter either warm welcomes or ten-minute waits with no greeting. The stark divergence suggests uneven execution: stellar field staff paired with communication and follow-through gaps at the office level. Pricing starts around $2,100 monthly for premium units. One resident mentioned a "10 weeks free" move-in special. Chris Bigler's willingness to work late and property manager Crystal's visible hands-on approach stand out. However, prospective residents should expect variable front-desk courtesy, and current residents report needing to follow up repeatedly on maintenance requests, pest control, and policy changes.

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Last updated 2026-07-24