Most residents praise the maintenance team and front office staff for responsiveness and care. Dustin handles repairs in minutes; Emma, Keylee, Crystal, and Marsha guide lease paperwork smoothly. Grounds are green with pools and a hot tub. However, a minority report severe frustration: unclear unit availability, demo-unit tours followed by assignment to different units, and management unwilling to return deposits when plans change quickly.
Last verified 2026-07-24
As listed on Google.
As published by the business on its own website; not independently verified.
Most residents feel at home here and praise staff responsiveness and upkeep. Management communicates well and maintenance acts quickly. However, some face real downsides: packages go missing, parking tightens on weekends, smoking violations aren't enforced despite lease terms, and recent security incidents nearby worry tenants.
Staff at the Retreat have earned consistent praise for making move-in smooth and stress-free; April, Mackenzie, and Sterling field questions well and follow through. Yet residents face lingering frustrations: broken gates and trash systems sit unrepaired for months, maintenance requests drag out, pests have appeared in units, and parking rules stay poorly communicated (one visitor's car was towed before she knew the registration process). New management appears to be turning things around, but infrastructure problems remain.
The Arbors delivers standout hospitality from named staff like Genesis, McKenzi, and Sonia, who consistently earn praise for warmth, attentiveness, and making the lease process smooth. Residents and prospects report beautiful, quiet apartments with thorough cleaning by Ashley and strong maintenance support. However, a significant recent infestation complaint reveals critical gaps: one resident encountered persistent cockroaches from move-in, saw maintenance requests closed without action, and waited 48 hours for management response during a genuine crisis. Earlier reviews also flag occasional rudeness from front office staff and a mismatch between photos and reality. The 79% five-star rate masks sharp polarization.
Last updated 2026-07-24
