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Flats at Brentwood

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 319 Google reviews · How we rank ›

4.1(319) 69 composite score See reviews on Google ✓ Google-verified
Affordable & Low-Income HousingTownhome-Style Apartment Communities
Flats at Brentwood
Services
Affordable & Low-Income Housing, Townhome-Style Apartment Communities
Reviews
319

The real story

Residents credit leasing staff, particularly Isai, with smooth application and move-in support; the grounds are clean and well-kept. Yet maintenance backlogs persist: appliances stay broken for months, pest control is missing, and office phones go unanswered. Newer management is seen as focused on revenue over community care, with disputes over parking fees and lack of compensation for damage caused by maintenance itself.

The best experience comes early, during leasing. Long-term living reveals gaps: broken dishwashers wait since March, rats reported, and management responsiveness has dropped noticeably since staff turnover.

Praised for
  • Staff, especially Isai, go out of their way during move-in
  • Fast application and leasing process
  • Well-maintained grounds and landscaping
  • Maintenance staff responsive to repair requests
Watch-outs
  • Long wait times for appliance repairs and maintenance
  • Pest control absent or infrequent
  • Poor phone communication and office responsiveness
  • Management changes tied to fee increases and policy shifts
  • Move-in delays and unclear communication
responsive-managementfriendly-staffwell-maintained-groundsslow-maintenancepoor-communicationpest-problems
Best for: First-time renters or those prioritizing hassle-free leasing and move-in support.
Think twice if: You need fast maintenance response, reliable pest control, or plan to stay more than a year; recent management changes have shifted priorities away from resident care.

Where it delivers

  • Leasing staff highly attentive during application and move-in
  • Quick approval process
  • Grounds are landscaped and clean

What to ask before signing

  • Isai: leasing staff consistently praised by name for application help and move-in tours across multiple recent reviews
  • Dishwasher repair waited since March despite being management priority for other units
  • Pest control not observed or mentioned by residents
  • Management and office staff turnover coincided with fee increases and policy changes
  • Parking charges newly introduced under current management

How residents rate the community

Affordable & Low-Income Housing
Fast leasing process, but maintenance delays and pest issues undermine affordability value
Townhome-Style Apartment Communities
Well-landscaped grounds and clean units at move-in; long-term maintenance and pest control gaps are concerns

Measured against the market

  • Rated 4.1 against a 3.93 average across the 265 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

How we got this number

How We Rank
Star rating 39
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings pulled apart

5
214
4
20
3
23
2
15
1
47

Get in touch

Address
2100 E Loop 820, Fort Worth, TX 76112
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Two-bedroom apartmentsThree-bedroom apartmentsFitness centerPoolPet-friendly communityOn-site laundry24-hour emergency maintenancePicnic area with BBQ

Credentials claimed:Equal housing, ADA

As published by the business on its own website; not independently verified.

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Common questions

How long does the leasing process take?
Residents report quick move-in and fast approval, with staff like Isai handling applications in a single tour visit.
What should I expect for maintenance requests?
Maintenance staff are described as helpful, but response times are inconsistent; one resident waited from March for a dishwasher hookup.
Does the complex have pest control?
Residents report not observing or receiving pest control service; one resident noted finding rats.

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Last updated 2026-07-24