Highland Vista residents report a pattern of critical unresolved maintenance failures, persistent pest infestations, and indifferent management that has driven multiple tenants to pursue legal action. Sewage backups, water damage, non-functional heating and cooling, and roach problems persist for weeks or months despite repeated requests. Staff turnover, billing errors, emergency response delays, and hostile interactions with management create an environment where tenants say basic habitability standards go unmet, and disputes often require court intervention to resolve.
Last verified 2026-07-24
As listed on Google.
As published by the business on its own website; not independently verified.
Staff like Diana, Jennifer, and Johana earn consistent praise for professionalism and responsiveness, and move-ins are often clean and timely. However, residents report unresolved noise complaints from neighbors, lagging maintenance fixes, and collection agency friction after lease breaks, alongside concerns about access protocols and nearby crime.
Spur Canyon's 3.3 rating masks a sharp divide: five-star tours with leasing agent Jermaine contrast starkly against relentless one-star complaints from residents. Renters report catastrophic maintenance failures, with unit flooding unrepaired for weeks despite multiple requests, AC inoperable in summer heat, and bathroom water damage exposing interior ceiling structures. Raccoons nest in walls and attics, roaches and gnats infest units, and rotten exterior wood with exposed rusty nails creates safety hazards. Management avoids accountability, the emergency maintenance line does not work, and residents describe unanswered calls and runaround denials of lease termination. Fees climb unexpectedly ($192 in surprise charges noted), and trash accumulates visibly across parking lots. Staff member Amelia received isolated praise for follow-through, but the overwhelming pattern is unlivable conditions masked by promotional photos reviewers called fraudulent.
Long-term residents and recent arrivals consistently praise the new management team (Cory and Kamitia) for transforming the community into a quieter, more responsive place. Maintenance staff, especially Tim, resolve issues quickly and professionally. However, a small but vocal group reports vehicle break-ins, personal item theft during moves, and inconsistent staff behavior. Security and trust remain unresolved friction points that overshadow the positive operational changes.
Last updated 2026-07-24
