
Burnett Lofts
Long-term residents credit Burnett Lofts for its walkable downtown position, well-appointed apartments, and a capable maintenance team led by Derrick. The leasing staff (particularly Kayla, Landon, and Sarah) receive consistent praise for professionalism and attentiveness. A management change in spring 2025 is noted as turning around prior service gaps. However, older reviews and recent comments reveal persistent friction: the parking garage gate has repeatedly failed, leaving cars vulnerable to break-ins; callers struggle to reach the leasing office; and move-out security deposit disputes have stretched months without resolution. Noise from neighbors and delayed HVAC fixes appear in multiple accounts. New management has improved maintenance responsiveness, but office accessibility and security remain contentious.

