Ramble & Rose
Leasing staff like Brittney and Savanah are consistently praised for their knowledge and care during tours and applications. However, move-in delays, communication breakdowns during the leasing process, and a management shift in December have created serious frustration. Once residents move in, complaints center on slow maintenance responses (sometimes months), unannounced unit entries, and noisy neighbors that management dismisses rather than resolves. Security deposits have been illegally withheld for normal wear and tear. The units themselves remain attractive, but operational and administrative failures are driving long-term residents away. The property struggles with inconsistent execution beyond the leasing office. Hallways, elevators, and common areas report cleaning issues. Utility shutoffs happen with minimal notice. Construction on the south side creates ongoing access problems. Staff are often described as friendly in person but unable or unwilling to follow through on promises. Residents who have stayed longer (2-3 years) cite recent management changes as the source of decline.
