The Club at Stonegate Apartments
Rod and a handful of staff members earn consistent praise for fast, attentive maintenance work. The location suits people near TCU, and many residents love the quiet neighborhood feel and pet amenities. However, prospective tenants repeatedly hit a wall: the complex uses AI chatbots that don't transfer calls to humans, making it nearly impossible to reach the leasing office before signing. Once inside, residents report serious structural issues (mold, water damage, broken windows), expensive move-out fees ($1,100+), undisclosed monthly charges, and a management team that dismisses health concerns. The divide is stark: families praising the safe community coexist with tenants fleeing due to hidden contracts and unresolved building defects. The complex's shift to AI support has created its biggest liability. Reviewers note that Preia (a leasing agent) is helpful when you reach her, but she is the exception. Maintenance quality depends heavily on who you get; Rod is exceptional, but others are slow or provide cosmetic fixes to serious problems. Move-in experience varies widely. Lease terms are strict, and the cumulative cost of undefined monthly fees plus break penalties catches many tenants off guard.
