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The Club at Stonegate Apartments

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 346 Google reviews · How we rank ›

4.0(346) 67 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsPet-Friendly ApartmentsStudent HousingTownhome-Style Apartment Communities
The Club at Stonegate Apartments
Services
Luxury Apartments, Pet-Friendly Apartments, Student Housing
Reviews
346

The real story

Rod and a handful of staff members earn consistent praise for fast, attentive maintenance work. The location suits people near TCU, and many residents love the quiet neighborhood feel and pet amenities. However, prospective tenants repeatedly hit a wall: the complex uses AI chatbots that don't transfer calls to humans, making it nearly impossible to reach the leasing office before signing. Once inside, residents report serious structural issues (mold, water damage, broken windows), expensive move-out fees ($1,100+), undisclosed monthly charges, and a management team that dismisses health concerns. The divide is stark: families praising the safe community coexist with tenants fleeing due to hidden contracts and unresolved building defects.

The complex's shift to AI support has created its biggest liability. Reviewers note that Preia (a leasing agent) is helpful when you reach her, but she is the exception. Maintenance quality depends heavily on who you get; Rod is exceptional, but others are slow or provide cosmetic fixes to serious problems. Move-in experience varies widely. Lease terms are strict, and the cumulative cost of undefined monthly fees plus break penalties catches many tenants off guard.

Praised for
  • strong maintenance staff (especially Rod)
  • good location near TCU and Trader Joe's
  • quiet and safe area
  • pet-friendly
  • reasonable pricing for location
Watch-outs
  • AI-driven customer service unresponsive to prospective and current tenants
  • high lease-break fees and hidden charges
  • persistent mold and moisture issues
  • slow or inadequate maintenance response for structural problems
  • rude front desk staff
  • roach infestations
  • inconsistent valet trash service
responsive-managementpoor-communicationfriendly-staffslow-maintenanceoverpriced-feeshidden-feespest-problemsquiet-communityamenities-as-advertisedoutdated-units
Best for: Residents who prioritize location near TCU and established quiet community, with strong maintenance on-site
Think twice if: Avoid if you need responsive phone support before or after signing; the AI system makes staff unreachable. Budget for extra fees and tough exit penalties.

Where it delivers

  • maintenance technician Rod delivers fast, professional repairs
  • quiet, safe neighborhood near TCU and retail
  • pet-friendly with dedicated dog park

What to ask before signing

  • Rod (maintenance technician) praised repeatedly for fast, attentive repairs and effective communication
  • Preia (leasing agent) noted as exceptional when reachable, but difficult to contact
  • Property Manager Sandy Sawyer received complaints about dismissive mold-related responses
  • Self-guided tour system quotes prices that contradict online rates
  • Lease-break fee: $1,134.75 plus three months' rent reported
  • Undisclosed monthly fees ($100+) mentioned by departing residents
  • Mold issues in bathrooms and around HVAC systems reported; management response was cosmetic (spray paint over affected areas)

How residents rate the community

Luxury Apartments
Units are not brand new; paint and finishes show wear; smart home app-managed devices were a recent upgrade but offset by structural issues.
Pet-Friendly Apartments
Dog park on-site and marketed as pet-friendly; residents report safely watching children play and enjoying the quiet grounds, but no specific pet care complaints or praise.
Student Housing
Proximity to TCU and reasonable pricing appeal to students; no specific student-focused complaints or praise in reviews.
Townhome-Style Apartment Communities
Townhomes available starting at $1,993/month (2 bed, 2.5 bath); general building quality concerns apply.

Measured against the market

  • Rated 4 against a 3.93 average across the 265 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

How we got this number

How We Rank
Star rating 33
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Ratings pulled apart

5
241
4
11
3
10
2
7
1
77

Get in touch

Address
2450 Oak Hill Cir, Fort Worth, TX 76109
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
Closed
Sunday
Closed

As listed on Google.

From the property's site

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartments4 bedroom apartmentstownhomesswimming pooldisc golf course24-hour fitness center
Published prices
1 Bed 1 Bath (A1)
Starting at $1,221/month
2 Bed 2 Bath (B1)
Starting at $1,484/month
2 Bed 2.5 Bath Townhome (B2)
Starting at $1,993/month
3 Bed 2.5 Bath (C4)
Starting at $2,152/month
3 Bed 2 Bath (C2)
Starting at $2,199/month

As published by the business on its own website; not independently verified.

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Common questions

What areas of Fort Worth does The Club at Stonegate serve?
Their website lists service to Fort Worth, Clearfork Main Street, Downtown Fort Worth, Hulen Mall area, and Ridgmar Mall area.
What happens if I need to break my lease early?
One resident reported a $1,134.75 lease-break fee plus three months' rent ($4,605 in their case), totaling $5,740. Exact terms depend on your lease.
How long does maintenance take?
Rod (a maintenance technician) is frequently praised for same-day or next-day repairs. Response time for other maintenance requests is less consistent based on reviews.

Similar apartment complexes nearby

Marquis at Stonegate
83

Marquis at Stonegate

4.6(197)✓ Google-verified

Residents consistently report a safe, quiet community where maintenance responds within hours to overnight requests and staff build real relationships with tenants. The Trinity Trail access, proximity to shopping and dining, and well-kept pool and fitness center draw families and young professionals who renew leases; parking waitlists and lack of a playground are the main drawbacks. Dale, Kaylee, and Kate are named for their professionalism during move-ins and lease questions. Residents mention staying two years or longer, with multiple people upgrading to bigger units within the same complex rather than moving out.

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Dixon at Stonegate
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Dixon at Stonegate

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Residents report severe maintenance failures and pest problems, with roach infestations and water damage left unrepaired for weeks or indefinitely. The leasing office is nearly unreachable; calls route to an unresponsive call center, and residents struggle to get promised callbacks or in-person meetings. A few residents praised specific staff members (Val, Madison, Leonie, Robert) for hands-on help with applications and move-in, and one long-term tenant reported recent positive experiences after a management shift. However, widespread complaints about incomplete maintenance work, mold, AC issues, and a broken gate security system far outweigh isolated praise. Multiple residents cite management transitions and cost-cutting that worsened conditions.

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4000 Hulen
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4000 Hulen

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Staff, especially managers Robyn and Lily, earn consistent praise for going above and beyond, and maintenance typically responds within days. Spaces are move-in ready and well-maintained. However, location near train tracks brings constant squeaking and brake noise, walls let sound travel between units, and the guest parking policy (three free visits, then $4/day) frustrates residents planning gatherings. Added fees (trash valet, pest control, forced rental insurance at $16/month) compound affordability concerns despite initial pricing appeal.

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Last updated 2026-07-24