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Montelena Apartments Grapevine

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 130 Google reviews · How we rank ›

4.3(130) 71 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsTownhome-Style Apartment CommunitiesPet-Friendly ApartmentsSenior & 55+ LivingStudent HousingAffordable & Low-Income HousingFurnished & Corporate Housing
Montelena Apartments Grapevine
Location
Grapevine
Services
Luxury Apartments, Townhome-Style Apartment Communities, Pet-Friendly Apartments
Reviews
130
Ranking
#149 in Luxury Apartments
Best for
young families and couples seeking a quiet, safe community with responsive on-site staff

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.

The real story

Montelena draws consistent praise for its leasing team (Latoya, Connie, Angie) and maintenance staff who resolve most requests same-day, plus a quiet, safe atmosphere that appeals to young families. However, repeated complaints about structural problems (vinyl flooring glue, AC units failing to cool adequately in summer) and management's delayed or dismissive responses reveal cracks in problem-solving. Internal communication gaps have left tenants frustrated when notices weren't honored and promises contradicted.

The property itself is well-maintained cosmetically and sits near lakes and cultural amenities, but families with children or those in hot months should ask specifics about flooring materials and HVAC capacity before signing. Staff turnover and inconsistent service quality suggest operational growing pains.

Praised for
  • professional leasing staff, especially Latoya
  • responsive maintenance team (Jose, George, Q)
  • quiet, well-insulated units
  • safe, welcoming community
  • strong move-in/move-out experience
Watch-outs
  • unresolved maintenance issues (glue seeping, AC inefficiency)
  • poor internal communication and inconsistent follow-up
  • discriminatory leasing experience and unapologetic policies
  • neglected snow/ice removal
responsive-managementpoor-communicationwell-maintained-groundsclean-facilitiesquiet-communityslow-maintenancefriendly-staffsafe-neighborhoodgreat-location
Best for: young families and couples seeking a quiet, safe community with responsive on-site staff
Think twice if: you have AC sensitivity or small children and need assurance about floor safety; verify maintenance follow-through and HVAC specifications before leasing

Where it delivers

  • Leasing staff known for personalized tours and accessibility
  • same-day maintenance response for most repairs
  • quiet, well-insulated units and safe neighborhood
  • proximity to Grapevine Lake, parks, and cultural venues

What to ask before signing

  • Leasing agents Latoya, Connie, and Angie praised for personalized tours and accessibility
  • Maintenance staff Jose, George, Q noted for same-day completion
  • Deep cleaning at move-in reported
  • Well-insulated walls; sound isolation from neighbors
  • Granite counters and chrome appliances mentioned
  • Move-out process described as smooth and straightforward
  • Recurring issue: vinyl flooring glue seeping through, unresolved for 8 months on one case
  • AC units inadequate; thermostat reads 73 but rooms measured 79-80 degrees in summer

How residents rate the community

Luxury Apartments
Granite counters, chrome appliances, deep cleaning, and well-insulated units appeal to upscale preferences, but AC failures and flooring defects undermine luxury claims.
Townhome-Style Apartment Communities
Spacious layouts and professional tour experience draw renters, but maintenance gaps on structural issues frustrate long-term residents.
Pet-Friendly Apartments
Residents report walking dogs comfortably in evenings; no complaints about pet policies or restrictions mentioned.
Student Housing
Safe neighborhood and proximity to amenities cited favorably; no student-specific feedback from reviews.
Senior & 55+ Living
Safety and quiet community noted as strengths, but no explicit senior demographic feedback; well-maintained grounds support aging-in-place.
Affordable & Low-Income Housing
No pricing mentioned; no evidence from reviews about affordability claims.

Measured against the market

  • Rated 4.3 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 52% of the businesses in this directory.

How we got this number

How We Rank
Star rating 49
Review volume 92
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Ratings pulled apart

5
102
4
4
3
0
2
7
1
17

Get in touch

Address
501 Turner Rd, Grapevine, TX 76051
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

As published by the business on its own website; not independently verified.

Common questions

What appliances come with units?
Granite countertops and chrome appliances are featured in the units shown during tours.
Is it quiet?
Yes, multiple residents report well-insulated walls and rarely hearing neighbors, even at night.
What is the move-out process like?
One recent resident described it as smooth and straightforward with no surprise charges or complications.

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Long-term residents praise the pool, fitness amenities, and maintenance responsiveness, but move-out becomes the breaking point for many. Office staff frequently unavailable; when management gives verbal instructions, they later deny conversations happened. Move-out bills often spike hundreds of dollars for carpet, walls, or "cleaning," despite tenants saying they left units clean. One tenant documented damage to credit score after disputing charges years later. A few leasing consultants (Danielle, Koree) get consistent five-star mention for warmth and efficiency, yet management reputations fracture fast. The property appeals to those staying years; new residents report tour mix-ups and expectations misalignment. Noise near the fire station and highway mars some units. The tension: beautiful grounds and good maintenance work undercut by what reviewers call predatory billing practices at checkout.

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Wildwood Creek
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Five-star reviews consistently praise three leasing agents-Adam Branscum, Jordyn Lindquist, and Jennifer-for patient, responsive service that makes move-ins smooth even for out-of-state relocations. Maintenance staff (Carlos and Felipe) receive specific mentions for prompt seasonal work and responsiveness to repair requests. However, a stark gap exists between the renovated model units and actual resident conditions. One-star reviewers report poorly maintained hallways, parking areas, landscaping, and a pool that sits idle; management allegedly charged them for damages they didn't cause and pressures tenants to sign leases before seeing their units. A recurring frustration: valet trash fees are mandatory with no opt-out option. Most damaging is a report involving a medically fragile elderly tenant whose broken AC went unrepaired for nearly a year despite his heart and lung conditions, after which management charged a $3,000 lease-break fee. The location's appeal and staff caliber keep ratings buoyant, but maintenance responsiveness and financial fairness appear inconsistent. Wait times for appointments and difficulty reaching management plague some tenants. Those scoring five stars tend to arrive as fresh leases; those scoring one star report discovering misalignment only after move-in or encountering obstacles during renewal.

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Q
17 low data

Qild

No rating yet

Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

Luxury Apartments
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Last updated 2026-08-23