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The Campbell Apartments & Townhomes

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 296 Google reviews · How we rank ›

3.7(296) 66 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsTownhome-Style Apartment Communities
The Campbell Apartments & Townhomes
Services
Luxury Apartments, Townhome-Style Apartment Communities
Reviews
296

The real story

Staff and maintenance crews stand out for speed and care. Alex handles tours with patience and detail; Tori manages follow-ups relentlessly; Kenneth and Patrick tackle repairs with respect and efficiency. Units themselves are fresh and clean, with thoughtful layouts. The major caveat: at least one resident reported rats in walls and vents, with the office unresponsive.

The split in scores (60% five-star but 29% one/two-star) suggests most residents thrive here, but pest issues-if widespread-matter deeply. Long-term residents report no problems, which hints the concern may be isolated or episodic rather than systemic. Leasing is the strongest draw; maintenance response is the consistent reassurance.

Praised for
  • responsive leasing staff (Tori, Alex)
  • quick and professional maintenance (Kenneth, Patrick, Max)
  • clean, well-maintained grounds
  • modern finishes and layouts
  • smooth move-in process
Watch-outs
  • rat and pest infestations in units and walls
  • office indifference to pest complaints
responsive-managementfriendly-staffclean-facilitiespest-problemswell-maintained-groundsamenities-as-advertised
Best for: Residents who prioritize responsive, personable management and fast maintenance turnarounds.
Think twice if: Pest infestations have been reported; confirm pest control protocols with the office before signing.

Where it delivers

  • attentive, named leasing staff (Alex, Tori)
  • fast, respectful maintenance team (Kenneth, Patrick)
  • clean, modern units with updated appliances
  • thoughtful floor plan design

What to ask before signing

  • Tori (leasing agent) manages work orders closely and follows up
  • Alex (manager) conducts thorough, patient tours and handles move-in
  • Kenneth (maintenance) cited repeatedly for professional, timely, and respectful repairs
  • Patrick Johnson (maintenance worker/handyman) praised for skill
  • Max (maintenance manager) noted as helpful
  • Stairways power-washed regularly
  • Open-concept floor plans with stainless steel appliances
  • Pool and updated amenities present

How residents rate the community

Luxury Apartments
Modern finishes, stainless steel appliances, and thoughtful layouts appeal to upscale renters; leasing process praised as professional and thorough.
Townhome-Style Apartment Communities
Townhome units highlighted as appealing; one reviewer noted excitement for a friend's move-in based on the property's quality.

Measured against the market

  • Rated 3.7 against a 3.93 average across the 265 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

How we got this number

How We Rank
Star rating 14
Review volume 100
Review recency 99
Review sentiment 57
Profile completeness 100
Verification 30

Ratings pulled apart

5
177
4
14
3
18
2
16
1
71

Get in touch

Address
7301 Ederville Rd, Fort Worth, TX 76112
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

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Common questions

How quickly does maintenance respond?
Reviewers describe Kenneth and other maintenance staff as fast and efficient, with one calling an emergency maintenance response 10/10 and another noting issues addressed promptly.
What is the leasing process like?
Multiple reviewers praise manager Alex for thorough, patient tours and knowledgeable answers; leasing agent Tori is noted for staying on top of work orders and paperwork. Move-in is described as smooth and stress-free.

Similar apartment complexes nearby

The Aspen Apartments
39 low data

The Aspen Apartments

2.7(74)✓ Google-verified

Aspen sits well below the townhome-style average (2.7 vs. 3.93 stars). Maintenance response splits sharply: some praise quick action, but others report two-day delays on water floods and ignored roach infestations. Management turnover leaves residents divided. Office staff earn consistent praise from some tenants and complaints of rudeness and billing disputes from others. Safety issues (gunfire, physical threats, resident shooting) and unexplained utility charges dominate negative reviews. Most flagrant complaints cite pet control failures despite payment, unpredictable fee stacking, and refund delays up to four months.

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The Madeleine
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The Madeleine

3.0(99)✓ Google-verified

The Madeleine's low average rating masks a sharp divide: a minority report genuine satisfaction with staff helpfulness, while most residents cite persistent pest issues, delayed repairs, water failures, and management unresponsiveness. Maintenance technicians Dwayne and James earned praise for follow-through, yet others wait weeks for basic service requests to start. Residents report roach infestations, ants, water shutdowns blamed on the city (contradicted by neighbors' working service), and mounting unexplained fees. Trash accumulation, dog waste in common areas, and unchecked neighbor complaints add to the decline reviewers describe. The leasing office, when staffed, includes standouts like Cynthia and Tashyra, but office manager Crystal is frequently absent and staff are accused of dismissive attitudes. Conditions appear uneven across the property, with some residents experiencing minor issues while others report health hazards including possible mold in HVAC systems and respiratory problems in young children. One tenant filed a maintenance photo log spanning months with no resolution. Parking is severely limited, enforced neighbor conduct is minimal, and gate security is non-functional. The core tension: reviewers cannot determine whether poor maintenance is widespread neglect or whether discrimination shapes service quality by section or resident type.

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Steeplechase Apartments

3.6(134)✓ Google-verified

Many residents praise staff warmth and unit renovations, particularly highlighting manager Deborah's responsiveness and the property's grounds. A significant minority report serious problems: monthly car break-ins, uncontrolled roaches, broken mailboxes, and a non-functional security gate, alongside complaints that prices don't match the living conditions and that management dismisses or retaliates against complaints. The split is stark and recent. Five-star reviews consistently mention fast maintenance response, spacious renovated units, and a quiet community feel. One-star reviewers who have stayed longer (a year to 25 years) describe deteriorating security, pest issues, and feeling trapped by lease terms, suggesting quality varies sharply by unit or timing.

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Last updated 2026-07-24