32 low data
Mistletoe Station
5.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Luxury Apartments
The Franklin at Samuels Avenue
Student HousingAffordable & Low-Income HousingPet-Friendly ApartmentsTownhome-Style Apartment CommunitiesLuxury Apartments
- Location
- Uptown, Fort Worth
- Services
- Student Housing, Affordable & Low-Income Housing, Pet-Friendly Apartments
- Reviews
- 246
- Best for
- people touring and comfortable with sales staff experience, not long-term tenant priorities
Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.
The real story
Staff treat tour-goers with genuine warmth and stay engaged during leasing, earning consistent praise for their time and professionalism. After move-in, the experience fractures: tenants report months of broken AC during 90-degree heat, non-functional security gates and locks that anyone can bypass, trash piling on floors with roaches present, and management that becomes unreachable by phone or email. Billing disputes linger unresolved, with some tenants sent to collections over contested charges; record-keeping errors persist across management transitions.
Praised for
- welcoming and friendly leasing staff
- professional tour guides who listen to needs
- convenient Uptown location near Target and freeway
- reliable maintenance technicians (Bryce, Miguel)
- responsive management during sales process
Watch-outs
- chronic AC failures and slow emergency repairs
- broken elevators, locks, and gates; inadequate building security
- trash accumulation, roaches, and cleanliness issues
- unresponsive management after move-in; ignored emails and calls
- unclear charges, collections threats, and lease documentation errors
- car theft, tire theft, and package theft due to poor security
- bait-and-switch unit assignments; unit not ready at move-in
friendly-staffresponsive-managementslow-maintenanceclean-facilitiesnoisy-neighborspackage-theftmove-in-issueshidden-fees
Best for: people touring and comfortable with sales staff experience, not long-term tenant priorities
Think twice if: you prioritize reliable climate control, working security infrastructure, cleanliness, or responsive post-move-in management
Where it delivers
- personable leasing team familiar with residents' needs
- walkable location near shopping and highway access
- diverse unit sizes and resort-style amenities
What to ask before signing
- Staff named in reviews: JB, Estela/Estella Serrano, Aaliyah, Daley, Sean (maintenance); Bryce and Miguel (maintenance technicians praised for quality work)
- Reported chronic issues: AC out 18+ days during 90+ degree weather; elevator failures; gate and lock failures; tire theft and car break-ins; trash piles with roaches
- Lease and billing disputes: some tenants charged $900+ in disputed fees and sent to collections; pet fee charged multiple times or not properly added to lease; final account statements delayed 3+ months after move-out
How residents rate the community
- Student Housing
- Staff praised for welcoming approach; tenants report serious post-move-in maintenance failures and security gaps
- Affordable & Low-Income Housing
- Some praised for fitting budgets; tenants report unexpected fees and billing disputes sent to collections
- Luxury Apartments
- Website claims resort amenities; tenant reviews cite broken elevators, trash piles, roaches, and no security
- Pet-Friendly Apartments
- Pet fees repeatedly charged or misadded to lease; no other pet-specific feedback
Measured against the market
- Rated 3.4 against a 3.95 average across the 159 student housing businesses listed here.
- Has more Google reviews than 78% of the businesses in this directory.
How we got this number
How We Rank Star rating 0
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30
Ratings pulled apart
5
121
4
21
3
11
2
10
1
83
Get in touch
- Phone
- +1817-612-7835
- Address
- 520 Samuels Ave, Fort Worth, TX 76102
Last verified 2026-08-23
Office hours
- Monday
- 10:00-18:00
- Tuesday
- 10:00-18:00
- Wednesday
- 10:00-18:00
- Thursday
- 10:00-18:00
- Friday
- 10:00-18:00
- Saturday
- 10:00-17:00
- Sunday
- Closed
As listed on Google.
From the property's site
Services listed
Apartment rentals1-bedroom apartments2-bedroom apartments3-bedroom apartmentsStudio apartmentsFitness centerResort-style poolEV charging stations
As published by the business on its own website; not independently verified.
Common questions
- Who should I speak with during a tour?
- Staff frequently mentioned in positive reviews include JB, Aaliyah, and Estela Serrano; they are noted for listening to needs and answering questions thoroughly.
- Is AC an emergency repair issue?
- Property staff claim emergency maintenance for AC, but reviews report 18+ days without cooling during 90+ degree heat, with work orders marked complete while units remain non-functional.
- What is the move-in timeline like?
- Several tenants report units were not ready on move-in day or were unavailable at signing, forcing assignments to different (sometimes more expensive) units than originally agreed.
Similar apartment complexes nearby
27 low data
The Harrison Apartments
No rating yet✓ Google-verifiedPublishes prices
Review evidence is limited. The Harrison Apartments operates as a furnished luxury complex at 521 Samuels Ave. offering flexible leases, pet-friendly units, 24-hour maintenance, and river-view verandahs. Their website lists one-bedroom units starting at $1,995 and two-bedroom units from $2,895.
Luxury Apartments
71
Trinity Highline
4.3(70)✓ Google-verified
Most residents praise the leasing and maintenance teams by name, especially Nina and Demarcus, who respond within hours to requests and handle move-ins smoothly. However, parking is a persistent and serious problem, with many residents unable to find spots after 7 pm and forced to pay extra for reserved spots or park near the cemetery. The advertised smoke-free environment is not enforced, leaving persistent cigarette and marijuana smells throughout units and hallways. Additional complaints include car towing without adequate reimbursement and delayed refunds after lease termination. The community feels friendly and well-maintained on the surface, but structural issues like parking capacity and smoke control undermine the experience for residents staying longer than a few months. Management is responsive to individual requests but appears unable to enforce complex issues like smoking violations or resolve the underlying parking shortage that the building's design created once occupancy filled.
Pet-Friendly ApartmentsLuxury ApartmentsTownhome-Style Apartment Communities