The Franklin at Samuels Avenue
Leasing staff receive consistent praise for friendliness and attentiveness during tours, and the downtown location near Sundance Square appeals to prospective residents. However, actual tenants report serious problems: AC failures lasting weeks even in extreme heat, maintenance delays, unreturned calls and emails, security breaches (unlocked building entrances, stolen packages and vehicle parts), filthy common areas, and management billing disputes. Staff inconsistency and documentation errors compound resident frustration; many long-term tenants report years of unresolved issues and repeated fee disputes. The disconnect between the leasing experience and tenant reality is stark. While some technicians (Bryce, Miguel, Tyler) receive individual praise, the broader operation struggles with accountability. Move-in units often lack basic readiness, emergency repairs take days despite heat exceeding 90 degrees, and management rarely responds to escalations. Residents note a pattern of management turnover that leaves lease discrepancies unresolved and documentation poorly handled.
