Positive experiences center on Natisha and Amanda, who earn consistent praise for patience, availability, and going beyond the lease process. Maintenance under Fabian responds quickly and handles repairs correctly. The apartments themselves are spacious and amenities work well when accessible.
However, persistent complaints about roach infestations, non-functional gates, and limited gym access overshadow these strengths. Safety issues like package theft and unruly tenant behavior concern some residents. The gap between five-star and one-star reviews reflects a stark divide: those who encounter engaged management praise it highly, while others face pest problems and poor front-desk responsiveness.
Last verified 2026-07-24
As listed on Google.
As published by the business on its own website; not independently verified.
Many residents find this complex peaceful with well-kept grounds and responsive maintenance. Recent concerns include rude phone interactions, lease paperwork mix-ups, and one tenant's allegation of discriminatory treatment.
The Falls & Oak Village has a bifurcated reputation. Tenants consistently praise individual staff members (Irene, Gabby, Mariana) for helpfulness and professionalism, with some reporting decade-long stays and quiet conditions. However, a substantial segment encounters severe pest infestations (rats, roaches), unaddressed maintenance failures, laundry area safety issues including theft and unauthorized occupancy, and a perception that management prioritizes one building over another.
Staff members like Crystal and Lauren earn consistent praise for patience during leasing, and residents who stay report friendly, responsive teams and clean common areas. The reality diverges sharply for many: move-in units arrive unprepared with broken AC, roaches, water leaks, and damage ignored by maintenance despite tickets marked complete. Advertised rent of $945 becomes $1,136 after mandatory fees and valet trash. Water shutoffs occur monthly, security deposits vanish over disputed charges, and management churns every few months amid resident complaints. Vehicle break-ins and broken parking cameras compound the picture.
Last updated 2026-07-24
