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The Falls & Oak Village

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 387 Google reviews · How we rank ›

3.5(387) 59 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
The Falls & Oak Village
Service
Luxury Apartments
Reviews
387

The real story

The Falls & Oak Village has a bifurcated reputation. Tenants consistently praise individual staff members (Irene, Gabby, Mariana) for helpfulness and professionalism, with some reporting decade-long stays and quiet conditions. However, a substantial segment encounters severe pest infestations (rats, roaches), unaddressed maintenance failures, laundry area safety issues including theft and unauthorized occupancy, and a perception that management prioritizes one building over another.

Praised for
  • responsive staff (Mariana, Gabby, Irene)
  • quiet location for some
  • long-term tenant retention
Watch-outs
  • serious pest infestation (rats, roaches)
  • inadequate laundry facility security
  • inconsistent maintenance standards
  • management favors between buildings
responsive-managementclean-facilitiesslow-maintenancepest-problemspackage-theftquiet-communityfriendly-staff
Best for: Tenants who prioritize staff relationships and stable, quiet communities over cutting-edge maintenance standards.
Think twice if: You have pets or work nights; pest issues and laundry facility safety are documented concerns. Compare maintenance records before signing.

Where it delivers

  • Staff members known for individualized support and responsiveness
  • Long-term resident retention and quiet areas
  • Pet-friendly with on-site swimming pool

What to ask before signing

  • Staff members Irene, Gabby, and Mariana frequently named for helpfulness
  • Laundry area has documented intruder problems, theft, and unsecured access
  • One long-term resident (10 years) notes current staff addressing years of prior neglect
  • Management perception differs between Falls and Oaks sides of complex

How residents rate the community

Luxury Apartments
Pet-friendly, pool, and in-unit options praised; severe pest infestation, inconsistent maintenance, and laundry security failures undermine luxury positioning.

Measured against the market

  • Rated 3.5 against a 3.95 average across the 300 luxury apartments businesses listed here.
  • Has more Google reviews than 94% of the businesses in this directory.

How we got this number

How We Rank
Star rating 2
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings pulled apart

5
208
4
28
3
16
2
28
1
107

Get in touch

Address
9001 S Normandale St, Fort Worth, TX 76116
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Pet-friendly apartmentsSwimming poolOn-site laundry facilityHardwood floors and carpetWalk-in closetsVaulted ceilingsWet barIn-unit washer/dryer or hookups

As published by the business on its own website; not independently verified.

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Common questions

Does The Falls & Oak Village have on-site laundry?
Yes, but security issues including intruders, theft, and vandalism are documented. Residents report needing to carry protection and cite unsafe conditions at night.
Are current staff members responsive to maintenance issues?
Named staff members (Irene, Gabby, Mariana) receive consistent praise for responsiveness and professionalism. However, persistent pest problems and prior years of neglect remain unresolved.
Is the complex pet-friendly?
Yes, the business's website lists pet-friendly apartments as a service.

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Last updated 2026-07-24