Tenants report starkly different experiences. Half praise the leasing staff, especially Jewel and Nana, for making the sign-up smooth and responsive maintenance requests. The other half describe a gap between advertised amenities (in-unit washer/dryer, central AC, private patios) and what arrives, along with mounting hidden charges for internet, pest control, and parking. Most damaging are recurring complaints about overgrown grounds, rat and snake sightings, and untreated roach problems that persist despite pest control visits.
The 3.8-star rating masks this split: 65% five-star reviews celebrate staff warmth, while 28% one-star reviews cite habitability failures. Recent reviews show ongoing AC breakdowns and grounds issues. One positive: when maintenance staff like Anthony engage fully, repairs happen quickly, but lack of support suggests staffing gaps. Affordability draws renters, but many report the advertised price masks extra charges accumulating monthly.
Recent shift: Recent complaints (last 3 months) match historic themes: AC failures, overgrown grounds, pest issues, and fee disputes remain unresolved. No evidence of improvement.
Last verified 2026-07-24
As listed on Google.
As published by the business on its own website; not independently verified.
One five-star review places East Landing Townhomes at the top of its category, though the sample is too small to draw firm conclusions. Their website states they handle real estate, property management, leasing, and tenant representation across the Dallas/Fort Worth area.
Long-term residents and recent arrivals consistently praise the new management team (Cory and Kamitia) for transforming the community into a quieter, more responsive place. Maintenance staff, especially Tim, resolve issues quickly and professionally. However, a small but vocal group reports vehicle break-ins, personal item theft during moves, and inconsistent staff behavior. Security and trust remain unresolved friction points that overshadow the positive operational changes.
Residents report a sharp divide: staff like Nana, DeLa, and Asia earn genuine praise for warmth and professionalism in the office, but infrastructure problems dominate the experience. Water outages, heating failures, and plumbing issues recur monthly, with maintenance taking days or weeks to respond and often lacking parts. Residents face bills over $300 for utilities tied to building failures they do not control, unclear pest control service, and an AI phone system that frustrates callers trying to reach management. One long-term resident escaped after rates jumped from $1,200 to $1,600 monthly. The office team's attentiveness stands out starkly against neglected grounds (trash, unmaintained trees, acorns on walkways) and unresolved maintenance backlogs. Reviewers note a pattern of management turnover and promise a shift toward better conditions, but repeated failures across water systems, parking enforcement, and pest response persist. Walking in to speak face-to-face with staff appears more effective than calling or using the digital channels.
Last updated 2026-07-24
