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Wallis and Baker Apartments and Brownstones

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 261 Google reviews · How we rank ›

4.1(261) 73 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsStudent HousingAffordable & Low-Income HousingFurnished & Corporate HousingTownhome-Style Apartment Communities
Wallis and Baker Apartments and Brownstones
Services
Luxury Apartments, Pet-Friendly Apartments, Student Housing
Reviews
261

The real story

Residents consistently praise the leasing team, particularly Lindsey and Alecia, for making the tour and signing process feel personal and pressure-free. Maintenance staff Donnie and Lester earn repeated recognition for speed and friendliness during emergencies. Yet some recent residents report a sharp decline: unanswered phones, weeks-long maintenance delays, ongoing construction with strong chemical fumes, and safety incidents including a break-in. Long-term residents love the community, but newer arrivals and those during recent renovation periods describe frustration with unmet expectations.

Quality fluctuates with tenure. Leasing and day-to-day grounds upkeep shine, but the office phone is often unreachable, and maintenance response times have become inconsistent. Several residents mention final billing disputes and move-out surprise costs. The property feels divided between its best self (under key staff leadership) and periods of operational strain.

Praised for
  • standout leasing agents (Alecia, Lindsey, Nakeisha)
  • responsive maintenance team (Donnie, Lester, Dom, cleaning staff Ana and Valentina)
  • well-maintained grounds and amenities
  • strong long-term resident loyalty
Watch-outs
  • office phone calls go unanswered
  • maintenance response delays (1-3 weeks)
  • ongoing construction disruption and chemical odors
  • inconsistent communication from management
  • security concerns (break-ins reported)
friendly-staffresponsive-managementwell-maintained-groundspoor-communicationslow-maintenanceamenities-as-advertisedmove-in-issues
Best for: Long-term residents and those prioritizing leasing experience; less ideal for quick-response maintenance needs or those risk-averse to construction periods.
Think twice if: Office phone lines often unreachable; maintenance can take 1-3 weeks to respond. Recent residents report ongoing construction, chemical odors, and a break-in. Move-out billing has been higher than expected.

Where it delivers

  • Leasing agents praised for patient, personalized service
  • Maintenance team noted for quick emergency response and friendliness
  • Well-maintained common areas and grounds
  • Long-term residents report sustained satisfaction and renewal

What to ask before signing

  • Leasing agents Lindsey, Alecia, and Nakeisha consistently named for exceptional customer service
  • Maintenance team Donnie and Lester praised for emergency response (AC repairs same-day reported)
  • Grounds crew Lester, Donny, Ana, and Valentina individually recognized for cleanliness and care
  • Resident Dom cited for winter/storm reliability
  • Base rent reported at $1600 for 1-bedroom (as of May 2024)
  • Final bills reported $1000 higher than expected by at least one departing resident
  • Break-in security incident and police presence reported within recent months
  • Lockout policy: outside business hours residents must pay for service

How residents rate the community

Luxury Apartments
Praised as 'reasonably upscale' with high-quality, well-maintained amenities; recent units report construction disruption and move-in defects
Pet-Friendly Apartments
Off-leash dog park available; no specific resident feedback on pet policy found
Townhome-Style Apartment Communities
Rental townhomes with private entries offered; no detailed resident feedback
Affordable & Low-Income Housing
$1600/month base rent (2024); residents report current pricing as competitive or higher than similar properties

Measured against the market

  • Rated 4.1 against a 3.93 average across the 265 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

How we got this number

How We Rank
Star rating 39
Review volume 100
Review recency 100
Review sentiment 59
Profile completeness 100
Verification 30

Ratings pulled apart

5
199
4
3
3
5
2
6
1
48

Get in touch

Address
3155 Stars and Stripes Way, Grapevine, TX 76051
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
Closed
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Luxury apartments with parking garages and interior hallwaysRental townhomes with private entriesWine roomResort style poolClubroom with bar, fireplace, and shuffleboardOff-leash dog parkState-of-the-art fitness centerSand volleyball court

As published by the business on its own website; not independently verified.

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Common questions

How quickly do maintenance emergencies get fixed?
Same-day or next-day for AC repairs and other urgent issues reported by residents. However, routine requests may take 1-3 weeks to initiate.
Can I reach the office by phone?
Phone availability is inconsistent; multiple residents report the office 'never answers the phone.' Email may be more reliable.
What happens if I get locked out after hours?
Lockout service outside business hours is not provided by the complex; residents must arrange and pay for outside service.

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Last updated 2026-07-24