Fort Worth Apartment Reviews Guide
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Willow & Wise

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 99 Google reviews · How we rank ›

4.5(99) 72 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsStudent HousingFurnished & Corporate Housing
Willow & Wise
Services
Luxury Apartments, Student Housing, Furnished & Corporate Housing
Reviews
99

The real story

Most residents praise the sleek downtown location, modern amenities like the rooftop pool, and standout leasing staff members Tammerin and Alyssia who handle move-ins and tours with genuine care.

However, persistent complaints undercut the positive experience: hidden fees totaling over $100 monthly, unresponsive management after lease-signing, paper-thin walls with constant neighbor noise, and widespread dog waste in hallways and parking areas. One resident broke their lease after a month due to staff retaliation and filthy move-in conditions. The property shines during the tour but struggles to maintain that standard post-occupancy.

Praised for
  • staff professionalism and responsiveness (Tammerin, Alyssia)
  • clean facilities and well-maintained grounds
  • excellent location near downtown
  • rooftop pool and fitness amenities
  • smooth move-in process
Watch-outs
  • hidden fees and lack of transparency
  • poor staff attitudes and retaliation after complaints
  • paper-thin walls and noise issues
  • unsocialized dogs and pet-related hallway issues
  • inconsistent maintenance response and unanswered communications
responsive-managementpoor-communicationwell-maintained-groundsnoisy-neighborsclean-facilitiesfriendly-staffhidden-feesmove-in-issues
Best for: Professionals and students prioritizing location and tour experience who read leases carefully for all fees.
Think twice if: Sensitive to noise, pet owners (widespread unsocialized dogs), or those who value responsive post-move-in management.

Where it delivers

  • standout leasing staff (Tammerin, Alyssia)
  • rooftop pool and on-site gym
  • prime downtown Fort Worth location
  • modern finishes and clean touring experience

What to ask before signing

  • Staff members Tammerin and Alyssia consistently praised for professionalism and move-in support
  • Rooftop pool and fitness center on-site
  • S3 partition wall studio layout mentioned as popular option
  • Common area utility fees are resident-shared and variable
  • Luxer mail system with $5/day charge after 3 days
  • Smart device setup fees required
  • Mandatory internet purchase through property (router purchased separately)
  • Parking garage lacks speed bumps

How residents rate the community

Luxury Apartments
Beautiful amenities and location offset by hidden fees and inconsistent resident management.
Student Housing
Clean common areas and chill atmosphere appeal to students, though noise and pet issues disrupt experience.
Furnished & Corporate Housing
Professional leasing team excels during move-in; furnished units praised, but post-occupancy communication gaps reported.

Measured against the market

  • Rated 4.5 against a 3.95 average across the 300 luxury apartments businesses listed here.
  • Has more Google reviews than 41% of the businesses in this directory.

How we got this number

How We Rank
Star rating 59
Review volume 87
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
84
4
2
3
2
2
0
1
11

Get in touch

Address
218 W Broadway Ave, Fort Worth, TX 76104
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Luxury apartmentsDowntown Fort Worth apartments

As published by the business on its own website; not independently verified.

Enquire about Willow & Wise

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Common questions

What amenities are included?
Rooftop pool, fitness center/gym on-site, WiFi office space for visitors and residents.
Are there hidden fees I should know about?
Yes. Common area utility fees are shared among residents and variable monthly. You must also buy internet through them (router separate), pay a smart device setup fee, and use their Luxer mail system ($5/day fee if packages sit longer than 3 days). Total additional fees exceed $100 monthly.
How responsive is management after move-in?
Mixed results. Leasing staff (Tammerin, Alyssia) excel at onboarding. However, residents report unanswered emails and unreturned calls from management regarding maintenance and complaints.

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Last updated 2026-07-24