Fort Worth Apartment Reviews Guide
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500 Flats

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 169 Google reviews · How we rank ›

2.9(169) 58 composite score See reviews on Google ✓ Google-verified
Affordable & Low-Income Housing
500 Flats
Service
Affordable & Low-Income Housing
Reviews
169

The real story

Luke Kelly and Lisa Evans earn consistent praise for patient, professional leasing support and go-the-extra-mile help during move-in; several long-term residents highlight their responsive style. However, a significant portion of reviews document serious physical failures: roach infestations, weeks-long HVAC breakdowns in summer heat, maintenance requests marked complete but unresolved, and a recent electrical fire that left residents evacuated with no alternative housing offered for weeks and no rent relief.

The split between five-star and one-star reviews (41% vs 50%) reflects two distinct experiences: approval and move-in handled well by office staff, but the unit itself and maintenance fall short of promised standards. One resident with a medical heat sensitivity received inadequate cooling despite flagging her condition. Another paid 1400 monthly for an old apartment with broken appliances and no amenities.

Praised for
  • helpful, patient leasing staff (Luke, Lisa, Roger)
  • responsive management willing to work with residents
  • smooth move-in process for approved applicants
  • friendly security presence
Watch-outs
  • pest infestations (roaches)
  • HVAC failures and extreme indoor temperatures
  • slow maintenance response, unresolved repair requests
  • unsafe living conditions (electrical fire, evacuation)
  • inadequate emergency accommodation after fire
responsive-managementslow-maintenancepest-problemsfriendly-staffmove-in-issuesoutdated-unitssafe-neighborhood
Best for: Applicants prioritizing smooth, supportive move-in and flexible approval processes.
Think twice if: Maintenance delays, pest issues, and building safety concerns have been reported; review current repair wait times and unit condition before signing.

Where it delivers

  • Patient, professional leasing staff (Luke Kelly, Lisa Evans)
  • Willing to work with applicants on approvals
  • Convenient Woodhaven location for multiple jobs

What to ask before signing

  • Luke Kelly: leasing staff praised for professional application support and follow-up
  • Lisa Evans: office staff known for going above and beyond for residents
  • Roger: maintenance staff member cited by long-term resident as skilled and respectful
  • Recent electrical fire led to evacuation; residents boarded out with belongings left inside; no emergency housing or rent relief offered
  • One resident's medical heat sensitivity was not accommodated during multi-week HVAC repair
  • Roach infestation noted in at least one recent review
  • Monthly rent cited at 1400 for 2-bedroom

How residents rate the community

Affordable & Low-Income Housing
Leasing staff highly responsive and patient during application; unit maintenance and emergency response fall short of resident expectations.

Measured against the market

  • Rated 2.9 against a 3.83 average across the 188 affordable & low-income housing businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

How we got this number

How We Rank
Star rating 0
Review volume 97
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings pulled apart

5
69
4
9
3
6
2
1
1
84

Get in touch

Address
500 E Loop 820, Fort Worth, TX 76112
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
10:00-17:30
Tuesday
10:00-17:30
Wednesday
10:00-17:30
Thursday
10:00-17:30
Friday
10:00-17:30
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

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Common questions

Do leasing staff work with applicants on approval?
Yes. Lisa Evans and Luke Kelly are noted by multiple residents for flexible, patient support through the application and move-in process.
What is the monthly rent?
One resident reported paying 1400 monthly for a 2-bedroom apartment.
How fast are maintenance requests resolved?
Recent complaints include a 4-week HVAC repair during summer and requests marked complete without resolution; response times appear inconsistent.

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Last updated 2026-07-24