Western Station apartments
Staff member Maria Briseño earns consistent praise for professionalism during tours and move-in. Grounds are safe and quiet with modern finishes. However, repeated residents report months-long waits for AC fixes, water leaks, pest infestations, and mold. The emergency maintenance line often fails to connect. Management lies about unit availability and lease terms, then avoids callbacks. Once locked in, residents struggle to reach anyone to enforce promised repairs or lease credits. One resident's update suggests recent managerial changes and pool reopenings are underway. A long-term resident notes LiveNJoy management (the operator) is short-staffed, difficult to escalate with, and overcharges residents. Corporate offices ignored complaints until a resident found their direct email.
