Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-08-23.
The Elm delivers a strong location near River Park, trails, and dining, with dog amenities and a friendly front-desk team that earn consistent praise. But a vocal minority report slow maintenance (sometimes months for basic repairs), predatory towing practices, and management that avoids accountability on safety issues and lease disputes, creating a stark divide between satisfied long-term residents and frustrated newcomers.
Last verified 2026-08-23
As listed on Google.
As published by the business on its own website; not independently verified.
Residents consistently praise the staff's responsiveness and the value for square footage, with managers like Yadira, Milan, and maintenance worker Luis earning repeated recognition. However, cockroach and bedbug infestations plague multiple units, parking limitations require fees for visitors, and several tenants report management prioritizes fees over resolving their own errors.
Long-term residents report serious habitability problems: roaches and mice are persistent, maintenance fixes are temporary, and laundry equipment stays broken for months. The office staff (Mary and Kristi notably) are consistently praised for friendliness and responsiveness, but they cannot overcome systemic property neglect. New visitors on tours see a clean presentation, yet actual residents struggle with pest control that barely functions, poor grounds maintenance, and emergency services gaps that have caused property damage and health concerns. Reviewers also note the surrounding neighborhood feels unsafe with frequent police activity and car break-ins. The pool opens and closes off-schedule despite posted times. One two-year resident called it a poor value for the rent; another long-term tenant said conditions worsen yearly despite slow rent increases.
Early staff like Margarita and Vanessa earned strong praise for warmth and problem-solving. Recent reviews show sharp decline: new management accused of poor response times, evasiveness on pricing, and mishandling of residents with disabilities and military backgrounds. The property itself remains described as clean and well-located near transit and shopping, but service reliability appears to have deteriorated.
Last updated 2026-08-23
