Residents consistently praise the staff's responsiveness and the value for square footage, with managers like Yadira, Milan, and maintenance worker Luis earning repeated recognition. However, cockroach and bedbug infestations plague multiple units, parking limitations require fees for visitors, and several tenants report management prioritizes fees over resolving their own errors.
Last verified 2026-07-24
As listed on Google.
Credentials claimed:Equal Housing Opportunity
As published by the business on its own website; not independently verified.
Most residents rave about The Elm's thoughtful staff, spotless grounds, and standout dog park, along with prompt maintenance and vibrant events. A few cite frustrations with management responsiveness, package handling, and ancillary services, though these appear occasional amid largely positive long-term stays.
Half of reviewers praise the office team-especially manager Mary and leasing consultant Kristi-for attentive service and quick maintenance response. They highlight a clean, quiet community with functional amenities. The other half report months-long maintenance backlogs, pervasive roach infestations despite pest control, non-functional laundry equipment, and failures to address water damage and mold. Pool hours consistently do not match posted times. Recent five-star reviews center on staff personality and responsiveness; one-star reviews span infrastructure failures, pest neglect, and inadequate emergency protocols. A three-year resident reports individual positive experiences with efficient management but acknowledges the pest and guest-parking issues others describe. The gap between best and worst experiences is stark.
Early staff like Margarita and Vanessa earned strong praise for warmth and problem-solving. Recent reviews show sharp decline: new management accused of poor response times, evasiveness on pricing, and mishandling of residents with disabilities and military backgrounds. The property itself remains described as clean and well-located near transit and shopping, but service reliability appears to have deteriorated.
Last updated 2026-07-24
