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The Hayes Apartments

Updated 2026-07-24 · 2,182 reviewed · 417 listed · Scored from 119 Google reviews · How we rank ›

3.2(119) 56 composite score See reviews on Google ✓ Google-verified
Student HousingFurnished & Corporate HousingTownhome-Style Apartment Communities
The Hayes Apartments
Services
Student Housing, Furnished & Corporate Housing, Townhome-Style Apartment Communities
Reviews
119

The real story

Timira and Bobbie draw consistent praise for patient, attentive service; some residents report maintenance arriving quickly. Many others describe a management crisis: AC units broken for weeks or months, ceilings and windows leaking through rainy seasons, roaches and rats documented across units. Residents report calling multiple times to no answer, work orders marked resolved without fixes, and staff behaviour ranging from dismissive to aggressive. A handful note positive recent changes, but the bulk of complaints span the past year and remain unresolved.

The complex appears caught between pockets of good staff effort and systemic property failure. Move-in units often arrive dirty and broken. Elderly and families with children describe staying in cars or seeking legal counsel. One resident was charged $180 for belongings discarded by management without notice. The laundry costs $2 per load with frequent breakdowns. The core issue is maintenance volume: the office claims responsiveness on select tickets while residents document weeks-long waits for critical failures.

Praised for
  • responsive staff (Timira, Bobbie praised by name)
  • maintenance responsiveness when engaged
  • friendly demeanor and communication
  • visible management improvements over time
Watch-outs
  • chronic AC failure and delayed repairs
  • pervasive pest infestations (roaches, rats)
  • water damage and leaks not fixed
  • unprofessional/rude staff behavior
  • maintenance marking requests completed without action
  • move-in unit condition poor
  • communication breakdown on emergency calls
friendly-staffslow-maintenanceoutdated-unitspoor-communicationnoisy-neighborspest-problemsmove-in-issues
Think twice if: Reconsider if you need reliable AC, quiet living, or timely maintenance response; pest infestations and communication issues are ongoing.

Where it delivers

  • Named staff members praised for patience and attentiveness
  • maintenance sometimes arrives within hours on engaged requests
  • visible effort to improve older complex

What to ask before signing

  • Timira Jackson and Bobbie (manager) named as responsive staff
  • maintenance staff Taylor and Marcus praised for problem-solving
  • residents document AC failures lasting 2+ months
  • emergency maintenance line exists but reportedly does not treat urgent issues as urgent
  • on-site laundry costs $2 per load; frequent breakdowns reported
  • move-in units often arrive with dirty baseboards, water heater leaks, and unsealed windows
  • work orders documented as marked 'completed' without actual repairs
  • lease rent increases within same lease term reported

How residents rate the community

Student Housing
First-time renters report AC and heating failures, water leaks, pest infestations, and no temporary solutions offered during repair delays.
Furnished & Corporate Housing
No review text addresses furnished units or corporate services specifically.
Townhome-Style Apartment Communities
No clear review text describes townhome-specific features or layout.

Measured against the market

  • Rated 3.2 against a 3.93 average across the 265 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

How we got this number

How We Rank
Star rating 0
Review volume 90
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Ratings pulled apart

5
61
4
3
3
1
2
7
1
47

Get in touch

Address
4151 SW Loop 820, Fort Worth, TX 76132
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentsPet-friendly housingClubhouseOn-site laundry facilitiesOn-site management

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

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Common questions

What does laundry cost here?
$2 per load, on-site. Residents report frequent washer breakdowns.
Do they handle emergency maintenance (AC, heating, leaks) quickly?
An emergency line exists but residents describe weeks-long waits for critical failures like broken AC and ceiling leaks, with non-emergency hours enforced even for urgent issues.
Can I see the unit before move-in?
Some residents report being required to pay before viewing the unit; others were allowed tours. Policy is unclear from reviews.

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Last updated 2026-07-24