The Hayes Apartments
Timira and Bobbie draw consistent praise for patient, attentive service; some residents report maintenance arriving quickly. Many others describe a management crisis: AC units broken for weeks or months, ceilings and windows leaking through rainy seasons, roaches and rats documented across units. Residents report calling multiple times to no answer, work orders marked resolved without fixes, and staff behaviour ranging from dismissive to aggressive. A handful note positive recent changes, but the bulk of complaints span the past year and remain unresolved. The complex appears caught between pockets of good staff effort and systemic property failure. Move-in units often arrive dirty and broken. Elderly and families with children describe staying in cars or seeking legal counsel. One resident was charged $180 for belongings discarded by management without notice. The laundry costs $2 per load with frequent breakdowns. The core issue is maintenance volume: the office claims responsiveness on select tickets while residents document weeks-long waits for critical failures.
